Bar/Restaurant Supervisor

The Gloucester Old Spot is a busy, food-led independent pub, renowned for our hearty homemade dishes, excellent selection of real ales, and commitment to using locally sourced ingredients and drinks wherever possible. Our beautiful beer garden accommodates over 150 guests, making us a popular destination throughout the year.

We're looking for an enthusiastic, motivated, and experienced Bar/Restaurant Supervisor to join our friendly team. This is an exciting opportunity for someone who is passionate about hospitality and ready to take the next step in their career within a thriving independent pub.

As an independent freehouse, we pride ourselves on delivering outstanding customer service, maintaining exceptional standards, and creating a welcoming atmosphere for both our guests and our team.

The Role

This is a hands-on supervisory role, supporting the management team with the day-to-day running of the bar and restaurant. You’ll help lead the front-of-house team, maintain high standards, and ensure our customers receive a friendly and professional experience.

Your responsibilities will include:

• Supporting the management team with the day-to-day operation of the bar and restaurant.
• Leading and motivating the front-of-house team during shifts.
• Supervising shifts and helping ensure service runs smoothly and efficiently.
• Delivering excellent customer service and encouraging the team to maintain high standards.
• Supporting the training and development of new and existing team members.
• Assisting with stock control, ordering and cellar management.
• Maintaining high standards of cleanliness, organisation and presentation across the pub.
• Handling customer queries and resolving any issues in a friendly and professional manner.
• Supporting opening and closing procedures and ensuring daily tasks are completed.
• Leading by example and helping to create a positive, supportive and professional working environment.

Full training will be provided on our systems and procedures; however, previous experience in a busy pub, bar, or restaurant is essential. Previous supervisory or management experience is required.

Hours

• 36 hours per week.
• Five days per week.
• A mixture of straight and split shifts.
• Two midweek days off.

Salary is competitive and will be based on experience.

Benefits

• Service charge and tips shared across the team
• Discounted staff meals during shifts
• Company events
• Christmas Day and Boxing Day Off

About You

We're looking for someone who:

• Has previous experience in a supervisory or management role within hospitality.
• Leads by example and enjoys developing and supporting a team.
• Thrives in a fast-paced environment.
• Has excellent communication and organisational skills.
• Is confident in making decisions and solving problems.
• Is passionate about delivering outstanding customer service.
• Is reliable, hardworking, and takes pride in maintaining high standards.
• Due to the location of the business a driving licence is essential.

Experience

• Supervisor: 1 year (required)
• Hospitality: 2 years (required)
• Customer service: 2 years (required)

Work Location: In person