Bartender

Location: Grounded In Charlotte at the Charlotte Douglas Intl. Airport

Position Type:Part-time/Full-time

About Us:

FDY, Inc., a food service management company, located at The Charlotte Doulas Internation Airport, is seeking both full time and part time applicants for our Grounded In Charlotte Full Service Restaurant. Grounded In Charlotte is a vibrant restaurant destination that prides itself on quality products and exceptional customer service. We believe in creating a welcoming environment for our customers and supporting local artisans and businesses. As we continue to grow, we're looking for dedicated individuals to join our team and contribute to our mission of supporting and enriching our community.

Job Summary:

The Bartender will deliver outstanding hospitality by crafting consistent, high-quality beverages and creating a welcoming, engaging bar experience. You will execute recipes precisely, serve responsibly, and keep the bar running efficiently during high volume while maintaining a clean, organized, and professional workspace.

KEY RESPONSIBILITIES

Guest Experience Service

• Greeting guests warmly, engage with professionalism, and create a hospitable bar atmosphere.
• Recommend beverages based on guest preferences, upselling thoughtfully (features, pairings, premium pours).
• Manage multiple tickets and open tabs with speed and accuracy; maintain a smooth service flow.
• Resolve guest concerns quickly and professionally; escalate to management when needed.

Beverage Execution Consistency

• Prepare classic cocktails, house specialties, mocktails, wine, and beer to exact specs and presentation standards.
• Follow recipe cards and portion controls (standard pours, measured jiggers, draft yields) to ensure consistency and cost control.
• Maintain deep product knowledge of spirits, liqueurs, beer, wine, modifiers, bitters, syrups, and garnishes.
• Stay current on seasonal features and new techniques as directed by management.

Responsible Alcohol Service Compliance

• Verify guest age by checking valid identification before serving alcohol.
• Adhere to responsible beverage service laws and company policies (ID checks, signs of intoxication, refusal of service).
• Monitor guest consumption, cut off service when necessary, and immediately notify management.
• Serve alcohol safely and accurately , follow recipe, required glassware and presentation standards).

Bar Operations Cleanliness

• Set up and break down the bar each shift; stock, label, and maintain par levels for spirits, beer, wine, mixers, ice, garnishes, and dry goods.
• Restock and rotate inventory using FIFO; tap/untap kegs and maintain draft lines as trained.
• Sanitize tools, glassware, and work surfaces; maintain clean wells, sinks, soda guns, and equipment.
• Complete opening/closing checklists, and deep-cleaning tasks as assigned.
• Participate in deep-cleaning, organizing walk-ins, and maintaining overall restaurant cleanliness.

Teamwork Communication

• Actively maintain an efficient, positive restaurant culture by modeling respectful communication, consistent professionalism, and supportive team behavior.
• Coordinate closely with servers, hosts, and kitchen to ensure timely, accurate orders and complete guest satisfaction.
• Indicate when items are out of stock, unavailable, must be removed, menu changes, and specials promptly to the team.
• Support teammates during peak volume and assist other areas when needed.
• Perform additional tasks assigned by management to support overall restaurant operations.

Cash Handling, POS Accuracy

• Enter orders correctly in the POS; manage tabs and split checks accurately.
• Process payments securely and reconcile cash banks according to policy.
• Record comps/voids properly and maintain accurate shift paperwork as required.

QUALIFICATIONS

Proven bartending experience in a high-volume or craft-focused environment preferred. Strong hospitality mindset with excellent communication and guest-engagement skills.

• Mastery of core cocktail techniques (shake, stir, build, muddle), standard pours, and garnish standards.
• Ability to prioritize and move with urgency while maintaining accuracy and composure.
• Comfortable with POS systems, handhelds, and managing multiple open tabs.
• Knowledge of responsible alcohol service laws; confident in ID verification and safe-service decisions.
• Reliable, punctual, and team-oriented; able to follow recipes and operational standards consistently.

CERTIFICATIONS AND REQUIREMENTS

• Valid responsible alcohol service certification (e.g., TIPS, ServSafe Alcohol, or state-approved equivalent) and Food Handler (or ability to obtain).
• Able to stand for extended periods; lift 25–50 lbs.; perform repetitive motions (shaking, reaching, bending).
• Willing to work evenings, weekends, and holidays as business demands.
• Must pass required TSA security background check
• High school degree or equivalency
• 2-3 years’ experience in bar and restaurant service.

Benefits (Full-Time Employees)

• Hourly rate plus TIPS
• Major Medical and Supplemental Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance AD D
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Paid Time Off (PTO) Holiday Pay
• Jury Duty Pay
• Bereavement Pay
• Retirement Plan

If you’re ready to bring your bartending skills and passion for hospitality to Grounded In Charlotte, we want to hear from you! Apply today and become a part of our exciting journey in serving our community with great drinks and unforgettable experiences.