Bartender

Summary

This position plays a major role in a guest's dinner and/or bar experience. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

• Welcome each guest personally within 30 seconds.
• Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through bartender's actions.
• Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Work with others to keep all areas cleaned and stocked to standards at all times.
• Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
• Ring drink orders into the point-of-sale system immediately and collect money from guests for drinks served.
• Arrange bottles and glasses to maintain an attractive display in agreement with standards.
• Wash and sterilize stemware.
• Be attentive! Offer assistance before the guest has to ask for it.
• Count drinks guests are served.
• Monitor and ensure that no guest receives more than the allowed number of specific drinks.
• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
• Learn guests' names, occupations, and favorite drinks.
• Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Time Management.

Supervisory Responsibility

None at this time.

Work Environment

This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping, and tripping.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Walk and stand during entire shift.
• Continuously reach, bend, lift, carry, stoop and wipe.
• Remain stationary for long periods of time.
• Frequently wash hands.
• Be able to lift up to 50 lbs.
• Be able to manipulate fingers, hands, and arms to cut, measure, pour, serve, carry and wipe.
• Be able to hear and talk.
• Good close and distance vision and ability to adjust focus between the two.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This position may regularly requires long hours and frequent weekend work.

Travel

Travel is not required for this position.

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Preferred Education and Experience

Prior experience as a bartender.

Additional Eligibility Qualifications

• Must be 21 or older.
• Must maintain an applicable state health and/or alcohol compliance card.