Bartender

Summary

The Bartender is responsible for creating a sophisticated and engaging beverage experience while delivering attentive and personalized service. The role requires excellent beverage knowledge, precision, creativity, and strong guest interaction, while maintaining the presentation, hygiene, and service standards expected within a premium hospitality environment.

Main Duties:

• Prepare and serve a wide range of cocktails, mocktails, spirits, wines, beers, and non-alcoholic beverages according to established recipes, presentation standards, and guest preferences.
• Engage confidently with guests, providing personalized beverage recommendations based on individual tastes, occasions, and preferences while creating a welcoming bar experience.
• Maintain comprehensive knowledge of spirits, wines, cocktails, ingredients, garnishes, preparation techniques, and current beverage trends to provide accurate and professional recommendations.
• Prepare the bar before each service by ensuring appropriate mise-en-place, glassware, garnishes, beverage stock, bar equipment, and service supplies are available and correctly arranged.
• Ensure consistency in beverage quality, portion control, presentation, and preparation, following established recipes and luxury service standards at all times.
• Monitor guest consumption and follow applicable procedures for responsible alcohol service, professionally addressing situations where further service may not be appropriate.
• Process beverage orders and guest checks accurately through the Point of Sale (POS) system, following established procedures for billing, payments, and cash handling.
• Maintain the bar, counters, equipment, glassware, and storage areas to high standards of cleanliness, hygiene, organization, and visual presentation throughout the shift.
• Monitor beverage stock levels and assist with inventory control, stock rotation, requisitions, and proper storage, reporting shortages, discrepancies, or damaged products as required.
• Coordinate closely with service colleagues, kitchen teams, supervisors, and other Food & Beverage departments to ensure efficient order delivery and a seamless guest experience.
• Handle guest requests, feedback, and concerns with professionalism, discretion, and a solution-focused approach, escalating issues to the appropriate supervisor when necessary.
• Follow all required food safety, hygiene, health and safety, licensing, and hotel operating procedures, while consistently maintaining professional grooming and service etiquette.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Food & Beverage Service, or Bartending from a recognized institution is preferred.
• Minimum 1–2 years of relevant bartending experience, preferably within a five-star hotel, luxury resort, premium bar, or upscale restaurant environment.
• Strong knowledge of cocktails, mocktails, spirits, wines, beers, beverage preparation techniques, garnishing, and bar service standards.
• Good understanding of responsible alcohol service, hygiene, food safety, and health and safety procedures applicable to bar operations.
• Excellent communication and interpersonal skills, with the ability to engage confidently and professionally with guests from diverse backgrounds.
• Professional appearance with a guest-focused personality, attention to detail, creativity, and the ability to work efficiently in a fast-paced environment, including flexible shifts, weekends, and public holidays.