Bartender

JOB OBJECTIVE

To deliver friendly, efficient and professional customer service and create a warm, welcoming atmosphere for all customers and hotel guests, with the aim of retaining existing customers and attracting new customers. To ensure the bar and associated areas are maintained to a high standard at all times, while carrying out all responsibilities relating to drinks service, till operation, cleaning, stock control, hotel guest check-in and the promotion and upselling of products and services. Staff are expected to take responsibility for their duties throughout their shift, work proactively and complete routine tasks without repeated instruction.

MAIN RESPONSIBILITIES

· Prepare the bar fully for service and ensure it remains ready for customers throughout the shift.

· Re-stock shelves, fridges and displays and ensure adequate stock is available for service.

· Replenish ice, lemons, limes, garnishes and other bar supplies as required.

· Clean back fittings, shelves, equipment and work areas regularly.

· Remove all unsaleable items from sale and mark down or record them in accordance with the correct procedure.

· Ensure chalkboards, menus, displays and promotional information are accurate and kept up to date.

· Check and sign for the till float and change at the beginning of the shift where required.

· Turn on/off lights, fires, televisions, music and other equipment as appropriate.

· Deliver excellent customer service at all times and acknowledge customers promptly.

· Follow all opening and closing procedures.

· Serve and present alcoholic and non-alcoholic beverages quickly, efficiently and to the required standard.

· Assist in keeping the bar and customer toilets clean, tidy and appropriately stocked at all times.

· Keep up to date with current promotions and new products.

· Make customers aware of relevant offers across the drinks range.

· Maintain product knowledge by completing required in-house training and workbooks.

· Always adhere to company policies, procedures, licensing requirements, health and safety requirements and other applicable rules.

· Attend and contribute appropriately to team meetings.

· Ensure the cellar and store room are kept clean, tidy and organised at all times.

· Carry out reasonable instructions given by the management team.

· Report repairs, breakages, damaged equipment and maintenance issues to the Manager promptly.

· Ensure there is sufficient stock and inform the Manager when stock is running low.

· Maintain a high standard of cleanliness at all times.

· Change barrels and drinks gas when trained and authorised to do so.

· Deal with deliveries, check goods as required and report any shortages, loss or damage to the Manager; mark down or record delivery stock as required.

· Ensure sufficient change is available at the start of the shift; obtain additional change where authorised or report shortages to the Manager.

· Keep wastage to a minimum and complete the wastage sheet accurately.

· Record all accidents and incidents using the correct forms.

· Inform the Manager immediately of any serious complaints, incidents, police visits or visits from other relevant authorities.

TILL & PAYMENT DUTIES

· Enter every sale through the till correctly and ensure the correct products and amounts are recorded.

· Process cash, card and other approved payment methods accurately and securely.

· Give the correct change where applicable.

· Follow the correct procedures for discounts, refunds, voids and complimentary items.

· Keep the till secure and follow all till security procedures.

· Report till discrepancies, errors or payment issues immediately.

· Complete opening, closing and cashing-up procedures when allocated.

· Follow all procedures regarding individual till logins, passwords and access.

HOTEL & GUEST RESPONSIBILITIES

· Welcome hotel guests in a friendly and professional manner.

· Check guests in following the correct hotel procedure and confirm reservations.

· Obtain or verify all required guest information.

· Process accommodation payments correctly where required.

· Issue room keys in accordance with hotel security procedures.

· Provide guests with relevant information including breakfast arrangements, check-out times, Wi-Fi, hotel facilities and other services.

· Answer general guest enquiries and provide assistance where possible.

· Acknowledge hotel guests promptly, including when working behind the bar.

· Maintain guest confidentiality and never disclose guest or room information inappropriately.

· Refer booking issues, complaints or matters requiring management attention to the Manager or Supervisor.

· Actively check Booking.com messages throughout the shift and respond to guest enquiries promptly, professionally and efficiently.

· Ensure Booking.com messages are not left unanswered and that accurate and helpful information is provided.

· Escalate any booking issues, complaints, requests or enquiries that cannot be resolved to the Manager or Supervisor promptly.

· Ensure important information received through Booking.com is communicated to the relevant team member or included in the shift handover where necessary.

UPSELLING & PRODUCT PROMOTION

· Actively identify appropriate opportunities to increase sales and enhance the customer experience.

· Offer premium or alternative products where appropriate.

· Recommend wines, beers, spirits, cocktails and other drinks based on customer preferences.

· Make customers aware of current promotions, special offers and new products.

· Offer additional drinks, food, snacks and other available products where appropriate.

· Promote relevant hotel products, services or facilities to guests.

· Maintain sufficient product knowledge to make confident and accurate recommendations.

· Upsell naturally and professionally without placing pressure on the customer.

CLEANING & QUIET PERIOD EXPECTATIONS

· Cleaning and maintaining the premises is an ongoing part of the role and is not limited to opening or closing duties.

· Clear tables and collect glasses promptly.

· Wash, polish and correctly store glassware.

· Clean bar surfaces, sinks, drip trays, fridges, shelves and equipment as required.

· Sweep and mop floors and deal with spills immediately, using warning signage where necessary.

· Empty bins and dispose of waste correctly.

· Complete all allocated cleaning duties and cleaning schedules.

· During quieter periods, proactively check whether customers or hotel guests need assistance, tables or glasses need clearing, glassware needs washing or polishing, toilets need attention, stock needs replenishing or rotating, bins need emptying, or the bar, cellar and storage areas require cleaning or organisation.

· Remain productive throughout the shift. Personal mobile phone use, standing around or extended personal conversations must not take priority over customers or outstanding duties.

END OF SHIFT RESPONSIBILITIES

· Ensure allocated duties have been completed to the required standard before finishing the shift.

· Leave the bar and customer areas clean and tidy.

· Ensure glassware is washed, polished and correctly stored.

· Restock fridges, shelves and bar products as required.

· Dispose of waste correctly and complete relevant cleaning and closing checklists.

· Complete required till and cashing-up procedures when allocated.

· Record wastage, breakages, accidents, incidents and other required information.

· Pass important information to the incoming member of staff or Manager.

· Do not leave unfinished duties for another team member unless this has been specifically agreed as part of the shift handover.

GENERAL EXPECTATIONS

· Serving customers and preparing drinks are only part of the Bar Staff role. Till operation, cleaning, restocking, stock control, hotel guest duties, product knowledge and appropriate upselling are also core responsibilities.

· Work as part of the team, support colleagues and take ownership of the working area.

· Arrive on time and be ready to begin work at the scheduled start of the shift.

· Maintain professional behaviour and treat customers, hotel guests and colleagues respectfully.

· Where unsure of a procedure or not adequately trained to carry out a duty, inform the Manager or Supervisor so that appropriate guidance or training can be provided.

Job Type: Full-time

Pay: From £12.73 per hour

Experience:

• Hospitality: 1 year (preferred)
• customer Service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: In person