Bartender Lead

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Lead Bartender is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of bartenders, servers and associates to provide a world-class guest experience in the bar, restaurant, smoking lounges and overall location through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.

• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.

• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful expert in the bar and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.

• Develop and maintain strong knowledge of Casa de Montecristo products.

• Assists in leading the complete operations of the store, including ordering, stock control and product maintenance.

• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.

• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.

• Accountable for leading a team of associates in compliance to state and local regulations.

• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.

• Other duties as assigned

Qualifications

• Previous leadership experience in a bar, restaurant or other hospitality environment.

• POS and/or computer skills needed

• Knowledge of wine, liquor and spirits. Bartender certification a plus (or required if applicable)

• Ability to work a flexible schedule (night, weekends, holidays)

• Exceptional interpersonal skills

• Hands on team player with a strong work-ethic

• Demonstrated flexibility and emotional intelligence to adapt to a  frequently changing business conditions with energy and accountability.

• Desire to develop oneself and others. Seeks and delivers constructive feedback.

• Maintain license and certifications as required by state.

Work Environment/Conditions:

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.