Bartender - Pool Lounge

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Provide warm, professional, engaging, and personalized beverage service.

• Welcome and acknowledge guests promptly while anticipating their needs.

• Maintain complete knowledge of all Pool Lounge food and beverage offerings.

• Prepare cocktails and beverages according to established recipes and presentation standards.

• Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, and non-alcoholic beverages.

• Assist guests with beverage selections and provide thoughtful recommendations.

• Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations.

• Maintain knowledge of glassware, ingredients, garnishes, preparation methods, and presentation standards.

• Open and properly serve wine and champagne when required.

• Follow all applicable Louisiana alcohol regulations and responsible beverage service procedures.

• Monitor guest consumption and exercise appropriate judgment regarding alcohol service.

• Accurately process guest checks and payments according to hotel procedures.

• Maintain proper cash-handling and credit-card procedures.

• Maintain cleanliness and organization of the bar and surrounding poolside service areas.

• Coordinate with Servers, Barbacks, Runners, Hosts, Culinary, and leadership to ensure seamless service.

• Assist with VIP guests, cabana service, special occasions, private events, and hotel functions.

• Monitor guest needs and communicate requests or concerns promptly to leadership.

• Maintain awareness of poolside guest comfort and promptly communicate safety or operational concerns to appropriate hotel leadership.

• Maintain knowledge of Fairmont New Orleans amenities, outlets, events, and local attractions.

• Participate in pre-shift meetings, beverage tastings, training, and departmental meetings.

• Assist with opening and closing duties, inventory, stocking, cleaning, and side work.

• Follow all food safety, sanitation, health, and pool-area safety procedures.

• Maintain a polished appearance consistent with Fairmont New Orleans standards.

• Uphold Fairmont's luxury hospitality standards and New Orleans sense of place.

• Perform additional duties as assigned.

• Previous bartending experience preferred.

• Luxury hotel, upscale restaurant, resort, pool, cocktail bar, or lounge experience strongly preferred.

• Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages.

• Excellent communication and interpersonal skills.

• Strong guest service and relationship-building abilities.

• Previous POS and cash-handling experience preferred.

• Alcohol awareness certification preferred.

• Food safety certification required or ability to obtain.

• Ability to remain polished and composed in a high-volume environment.

• Ability to work outdoors for extended periods in warm and humid weather.

• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.

• Must be legally authorized to work in the United States.

• Must meet applicable Louisiana requirements for alcohol service.

All your information will be kept confidential according to EEO guidelines.