BAS Support Specialist

BAS Remote Support Specialist

Department: BAS

Reports To: BAS Operations Manager

Location: Remote

Pay: $70K-$85K+ DOE

Hours-12pm-8pm EST

Why Join Us?

We are a stable, growth-focused organization delivering advanced building automation and energy management solutions to strategic accounts. Our team is built on technical excellence, collaboration, and long-term career development. We offer guaranteed 40-hour work weeks, strong benefits, and clear advancement opportunities within a supportive and forward-thinking environment.

Role Overview

The BAS Remote Support Specialist provides high-level remote technical support for building automation systems. This role partners with field teams, vendors, and customers to troubleshoot systems, guide commissioning efforts, and ensure seamless documentation and project turnover.

Key Responsibilities

• Assist BAS installation teams, vendors, and customers with technical information and support.
• Remotely train field teams on how to adjust BAS parameters and document commissioning information.
• Verify completeness of EMS project, including commissioning reports, picture documentation, file update, and turn over to BAS PM.
• Maintain strong communication with internal teams and external clients.

Success Metrics

• Accurate and timely completion of commissioning documentation.
• Effective remote troubleshooting that reduces field escalations.
• Complete and organized EMS project turnover to BAS PM.
• High responsiveness to internal and external stakeholders.

Who You Are (Candidate Persona)

You are a technically strong BAS professional who thrives in a remote environment. You are self-motivated, organized, and capable of working independently while managing multiple responsibilities. You take pride in accuracy, professionalism, and delivering reliable solutions that support both field teams and customers.

Qualifications & Experience

Education and Experience

• Experience in building automation hardware and software troubleshooting

• Niagara N4 certified preferred

• Working hours are flexible with rotating weekends as needed.

• Self-motivated with the ability to work alone and with little direction in a fast-paced environment while prioritizing multiple responsibilities.

• Strong knowledge of BAS, Energy Management, HVAC, and Lighting methodologies

• Excellent ability to assist in troubleshooting and installing BAS equipment.

• Excellent communication skills including verbal and written communications.

• Friendly, team-oriented attitude and work ethic

• Trustworthiness and ability to maintain confidentiality.

• Strong organizational and time-management skills

Other Abilities:

Skills

• Write reports and business correspondence

• Effectively present information and respond to questions from internal and external clients

• Calculate and work with figures

• Problem solver

• Adapt to individual and teamwork environment

• Proficiency of Microsoft Office products

• Limited travel may come up, including overnight

• Strong interpersonal skills, achievement oriented, self-motivated, and organized

Benefits & Growth

• Guaranteed 40-hour work weeks
• Competitive benefits package
• 401(k) with company match
• Career advancement opportunities
• Stable and supportive team environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

Apply Now

If you’re ready to bring your BAS expertise to a high-impact remote support role with stability and long-term growth potential, we encourage you to apply today.