Kats Recruitment

Job Title:
Basque-Speaking Streaming Service Support Specialist
Location:
Remote (Work from Home in Portugal)
Job Type:
Full-Time (40 hrs/week, Rotational Shifts)
About The Job
Are you fluent in Basque with a passion for entertainment, digital streaming, and technology? We are seeking enthusiastic, customer-focused individuals to join our international support team working
remotely from anywhere in Portugal
, representing one of the world's leading video streaming platforms!
In this role, you will act as a primary point of contact for Basque-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience—all from the comfort of your home.
The Role
<ul>
<li>Subscriber Assistance: Support Basque-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.</li>
<li>Technical Troubleshooting: Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.</li>
<li>Content Guidance: Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.</li>
<li>Customer Retention &amp; Loyalty: Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.</li>
</ul>
Working Model &amp; Location
<ul>
<li>Location: Remote in Portugal.</li>
<li>Work Model: Full-time, 100% Work from Home (Remote) model within continental Portugal or islands.</li>
<li>Schedule: Rotational operational shifts (40 hours per week).</li>
</ul>
Relocation &amp; Work-From-Home Support
<ul>
<li>Home Office Equipment: Full IT workstation setup (PC, headset, and secure access peripherals) provided and delivered to your home.</li>
<li>Flight Reimbursement: Initial flight ticket to Portugal reimbursed after successful completion of the probation period (for candidates relocating from abroad).</li>
<li>Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).</li>
<li>Virtual Onboarding: Paid digital onboarding and training program to set you up for success.</li>
</ul>
What We Offer
<ul>
<li>Salary: Highly competitive base salary tailored to Basque language profiles in Portugal, plus language and performance-linked bonuses.</li>
<li>Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and remote work allowance.</li>
<li>Company Culture: Virtual team building, corporate wellness initiatives, and a supportive, inclusive international community.</li>
<li>Career Path: Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.</li>
</ul>
Requirements
<ul>
<li>Language Skills: Native or Near-Native command of Basque (C1/C2) with good working proficiency in English (B2). (Proficiency in Spanish is a strong plus).</li>
<li>Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.</li>
<li>Home Setup: Stable high-speed fiber internet connection and a quiet home office environment.</li>
<li>Tech Literacy: Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).</li>
<li>Soft Skills: Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.</li>
</ul>

Basque-Speaking Streaming Service Support Specialist

Basque-Speaking Streaming Service Support Specialist

This job is no longer available

Talents

Recruiters

About