BAU Analyst

Job highlights

• Qualifications. 3 or more years of relevant work experience with a bachelors degree or at least 1 year of work experience with an advanced degree (e.g.,Masters,MBA,JD,MD) or 0 years of work experience with a PhD,OR 5+ years of relevant work experience.
• Lean Six Sigma (LSS) Green Belt Certification. Ability to design and develop tools for tracking and analyzing process outcomes

Leverage process improvement methodologies to drive process improvement, transformation, and automation across all areas of the OCM team

Cultivate trusted advisor relationships with the team through demonstrated expertise and action-based leadership.

Prepare and deliver status updates and presentations to internal stakeholders

Conduct interviews and facilitate workshops with stakeholders to formulate strategy, define customer needs, validate requirements and propose changes to business processes and operating models.

Develop process improvement procedures and monitoring and reporting on process performance and adoption

Formulate strategic objectives and appropriate key measurements for initiatives.

Analyze current process standards and metrics to provide solutions for improvements, updating and maintaining documentation on process improvements and performance.

Perform data gathering, root cause analysis, demand analysis, and performance trending to develop appropriate process control changes.

Analyze and document dependencies between new and existing processes and identify opportunities for improvements.

Create tools, automation, and tracking mechanisms to implement the identified process improvement

Serve as a change agent for transitioning stakeholders to new ways of working.

Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management.

Identify potential roadblocks/obstacles and escalate issues as needed.

Serves as a catalyst for continuous business process improvement, transformation, and innovation.

Qualifications

3 or more years of relevant work experience with a bachelors degree or at least 1 year of work experience with an advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 5+ years of relevant work experience.

Lean Six Sigma (LSS) Green Belt Certification

Ability to design and develop tools for tracking and analyzing process outcomes. Ability to leverage their technical expertise to create innovative solutions that enhance our ability to monitor and improve business processes.

Advanced ability to develop and implement automation solutions to enhance process efficiency. Demonstrated proficiency in using technical skills to create automated systems that streamline operations and improve overall productivity.

Demonstrated business process improvement experience leveraging LSS and other process improvement methodologies.

Proven ability to accurately produce process flow maps, root cause analysis, data collection plans, improvement plans, and document key metrics,

Ability to understand and work with technical concepts and creatively apply these concepts to process innovation and business efficiency.

Experience developing Target Operating Models (TOM) from defining vision and strategy to future state design that satisfy strategic needs, customer needs, and business needs.

Problem-solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop solutions.

Stakeholder management skills - Advanced ability to closely partner with senior leaders and other stakeholders on projects.

Project management skills - Proven ability to frame projects and establish required governance to move projects forward.

Change management skills - Proven ability to plan approach to implement change, manage change, and ensure acceptance and sustainability of the change.

Strong team-player with proven ability to effectively work with and influence various business functions within an organization to drive initiatives to completion.

Communication skills - Strong written and oral executive-level communications skills.

Proficient in Microsoft Office. Advanced capabilities using Excel, Visio, Power BI, Power Automate for mapping, analytics, etc."