BAU Support analyst

Job Purpose:

BAU continuity, reporting, issue resolution (9am to 6pm SGT)

Job Background/context:

This is a BAU support analyst role to support Project Anchor, which is migration of IPB business from one legal entity to another, targeting completion by H1 FY27

Key Responsibilities:

• **BAU Process Management:**Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.

• **Operational & Reporting:**Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.

• **Issue Resolution & Escalation Support:**Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Person Specification

Knowledge/Experience:

Desirable Project Management Officer having operational support exposure in his previous roles

Experience: Project Management, Stakeholder engagement, BAU reporting, Issue resolution, etc.

Qualifications: (degree/certifications)

• This is a middle office role, requires liaising with C - suit managers
• Candidate should have prior exposure/experience for running projects at operational levels in his/her BAU capacity