BDC Agent

Company Description

Elite BDC specializes in improving response times, lead handling, appointment setting, and customer communication for businesses. We offer services such as call answering support, lead follow-up, CRM consulting, process improvement, and training to enhance customer experiences and drive consistent results. Our expertise spans various industries, including automotive, healthcare, insurance, real estate, and more. Through consulting and operational support, we help organizations increase efficiency, accountability, and customer satisfaction.

Role Description

This is a full-time remote role for a BDC Agent. The BDC Agent will be responsible for professionally handling inbound and outbound customer communications via phone, scheduling appointments, assisting with lead follow-ups, and supporting sales teams by ensuring smooth communication processes. The role requires the agent to deliver exceptional customer service and contribute to achieving organizational goals.

Qualifications

• Proficiency in Communication and exemplary Customer Service skills
• Strong ability in Phone Etiquette to engage positively with customers
• Capability to ensure Customer Satisfaction through reliability and problem-solving
• Understanding of Sales techniques and processes to support business growth
• Time management skills and ability to work remotely with minimal supervision
• Experience in lead management and appointment setting preferred
• Prior work experience in call centers, customer service, or sales roles is a plus
• High school diploma or equivalent; additional certifications in customer service are advantageous