BDC - AUTOMOTIVE CALL CENTER REPRESENTATIVE

Job Title: Automotive BDC Call Center Representative
Location: [Insert City, State]
Employment Type: Full-Time
Compensation: $15.00 - $20.00 per hour base pay, plus performance-based bonuses

About Our Dealership
Join a high-energy team dedicated to providing top-tier customer service. We are a fast-growing automotive dealership looking for motivated, professional, and enthusiastic Business Development Center (BDC) Representatives to join our customer care and lead management team. If you thrive in a fast-paced environment and love communicating with people, this is the perfect career path for you.

Job Summary
As an Automotive BDC Representative, you will be the first point of contact for our customers. Your primary goal is to handle incoming internet inquiries, manage inbound phone leads, and conduct outbound follow-up calls to schedule sales or service appointments for our dealership teams. This role requires exceptional communication skills and a passion for customer satisfaction.

Key Responsibilities

• Respond promptly to internet leads and incoming phone inquiries from prospective buyers or service clients.
• Conduct high-volume outbound phone calls, text messages, and email campaigns to follow up with potential customers.
• Identify customer needs and accurately input customer data into our CRM system.
• Schedule sales and service appointments, confirm upcoming visits, and reschedule no-show appointments.
• Build strong relationships with customers to promote brand loyalty and repeat business.
• Coordinate closely with sales advisors, service managers, and team leaders to ensure seamless customer hand-offs.
• Consistently meet or exceed monthly appointment and activity goals.

Qualifications and Skills

• Previous experience in a call center, customer service, BDC, or automotive telemarketing role is preferred but not required.
• Strong verbal and written communication skills with a professional and friendly phone presence.
• Solid computer literacy and the ability to learn complex CRM software quickly.
• High level of self-motivation, a goal-oriented mindset, and resilience under pressure.
• Ability to work flexible schedules, including evening shifts and Saturdays.
• High school diploma or equivalent.

Benefits and Perks

• Competitive base hourly wage plus uncapped monthly bonus potential.
• Comprehensive health, dental, and vision insurance packages.
• 401(k) retirement savings plan with company match.
• Paid training and continuous career development opportunities.
• Paid time off and employee discounts on vehicle purchases and maintenance services.