BDC Customer Service Representative

Job Summary

We are seeking an energetic and motivated BDC Customer Service Representative to join our dynamic automotive sales team. In this pivotal role, you will serve as the first point of contact for prospective customers, managing inbound and outbound communications to generate leads, nurture client relationships, and support high-end vehicle sales. Your enthusiasm, communication skills, and sales expertise will drive dealership success by building trust, providing exceptional customer service, and guiding clients through the automotive buying process. This position offers an exciting opportunity to develop your sales career within a fast-paced, customer-focused environment.

Responsibilities

• Respond promptly to inbound inquiries via phone, email, and online platforms, providing detailed information about vehicles, financing options, and dealership services.
• Conduct outbound calls to follow up on leads, re-engage previous customers, and promote special offers or new inventory.
• Build strong relationships with clients by understanding their needs and offering tailored solutions that enhance their vehicle purchasing experience.
• Manage and update the sales pipeline using Customer Relationship Management (CRM) systems to track client interactions and progress toward sales targets.
• Coordinate with the sales team to support deal closing efforts and ensure a seamless customer journey from inquiry to sale.
• Maintain organized records of customer interactions, appointments, and follow-up activities while adhering to company policies on confidentiality and data security.

Skills

• Exceptional communication skills and phone etiquette that fosters trust and rapport with clients.
• Proficiency in CRM software and inventory management systems; familiarity with automotive financing options is preferred.
• Demonstrated success in achieving sales targets through outbound sales efforts like cold calling and lead nurturing.
• Excellent organizational skills with the ability to manage multiple clients simultaneously within a fast-paced environment.

Join us as a BDC Customer Service Representative and become an integral part of our vibrant team dedicated to delivering outstanding customer experiences while driving dealership growth! This job offers weekly BONUSES as well!

Pay: $14.00 - $15.00 per hour

Work Location: In person