BDC Manager (Penang)

Key Responsibilities

• Manage BDC performance to achieve monthly sales, revenue, KPI and CX targets in line with Bank policies and procedures.
• Lead, motivate, coach and develop BDC Supervisors and Sales Executives to achieve individual and team targets.
• Recruit, train and manage BDC staff to maintain a high-performing team.
• Monitor staff performance, conduct regular appraisals and implement action plans where required.
• Ensure strict compliance with CIMB policies, procedures, audit requirements and BNM guidelines.
• Prepare and submit monthly performance reports to Head Office.
• Resolve operational and administrative issues, escalating critical matters to Head Office when required.
• Provide customer and competitor feedback, as well as recommendations for process/system improvements.
• Build and maintain strong relationships with Branch Managers, RMs, CSOs, customers and external stakeholders.
• Support audits and ensure BDC activities meet required service and operational standards.

Only shortlisted candidates will be notified.