BDC Representative

Job Title:

BDC Representative

Who We Are:

Brattleboro Subaru is one of Southern Vermont’s leading dealerships, deeply rooted in the community we serve. Since 2013, through Subaru’s Share the Love program, we’ve proudly donated over $330,000 to local nonprofit organizations—because giving back is part of who we are. We believe a lasting and thriving business starts with strong relationships with our customers, community, and within our team.

At Brattleboro Subaru, we foster a family-oriented, supportive workplace where employees are valued, respected, and encouraged to grow. Our team members are the foundation of our success, and we’re committed to providing the training, support, and opportunities needed to help them thrive both personally and professionally. When you join our team, you’re not just starting a job—you’re becoming part of a family that truly cares.

Benefits:

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• Paid Training
• Paid Time Off
• Closed on Sundays
• Discounts on Products and Services

Pay:

Base salary plus uncapped commission. Total annual earnings target of $60k-$85k depending on performance. Guaranteed training pay during the first 60 days.

Role Summary:

We’re looking for a motivated, customer-focused BDC Representative to be the first point of contact for our customers. In this role, you’ll handle inbound and outbound communications, respond to online leads, and set quality appointments for our sales team. If you’re energetic, organized, and love talking to people, this is a great opportunity to grow in a fast-paced environment. Those with experience in call centers and customer service are encouraged to apply.

Key Responsibilities:

• Handle inbound and outbound phone calls, texts, emails, and online inquiries
• Respond promptly and professionally to internet leads
• Schedule appointments and confirm customer visits
• Follow up with customers using CRM tools
• Maintain accurate customer records and notes
• Work closely with the sales team to ensure a smooth customer experience
• Meet or exceed daily and monthly performance goals

Qualifications:

• Strong communication and listening skills

• Positive attitude and high energy

• Ability to multitask and stay organized

• Comfortable working with phones, computers, and CRM systems

• Reliable, punctual, and team-oriented

• Sales, call center, or customer service experience is a plus (but not required)

• This role is not remote or hybrid and requires on-site presence

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.