BDC Representative

Service BDC Representative

Dave White Chevrolet | Sylvania, Ohio

Do you enjoy talking with people, staying organized, and working in a fast-paced environment? Dave White Chevrolet is looking for an energetic and customer-focused Service Business Development Center (BDC) Representative to join our team.

Our Service BDC Representatives play an important role in both the customer experience and the success of our service department. You will be one of the first points of contact for our customers and will help schedule service appointments, answer questions, follow up with customers, and ensure our service schedule stays productive and full.

This is a great opportunity for someone with strong communication skills who enjoys working toward goals and wants the opportunity to grow within the automotive industry.

Who We Are

At White Family Dealerships, our goal is to create customers for life. That starts with having great employees who are motivated, dependable, and committed to providing an exceptional experience.

Dave White Chevrolet has been serving the community for generations, and we believe strongly in developing our employees from within. We provide ongoing training, opportunities for advancement, competitive compensation, and the tools needed to succeed.

What We Offer

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Savings Plan with 4% Employer Match

Paid Vacation

6 Company Holidays

Paid Training

Ongoing Professional Development

Employee Discounts

Closed Sundays

Internal Career Advancement Opportunities

Competitive Compensation and Performance Incentives

Long-Term Job Security

Team-Oriented Work Environment

Established Family-Owned Company with Over 100 Years in Business

Responsibilities As a Service BDC Representative, you will be responsible for helping drive customer retention and service appointment volume while providing an excellent experience for every customer.

Answer incoming service calls and assist customers with scheduling service appointments.

Make outbound calls to existing customers to generate service appointments.

Schedule appointments accurately based on customer needs and service department capacity.

Maintain and help maximize the daily service appointment schedule.

Contact customers regarding recommended or previously declined maintenance and repairs.

Follow up with customers who missed or canceled service appointments.

Confirm upcoming appointments and help reduce appointment no-shows.

Assist customers with basic questions regarding maintenance, service needs, dealership hours, transportation options, and the service process.

Properly document customer concerns and appointment information so Service Advisors and Technicians are prepared for the customer's arrival.

Coordinate with the Service Advisors, Parts Department, and management when scheduling returning repairs or appointments requiring parts.

Utilize dealership CRM, scheduling, and communication systems consistently throughout the day.

Maintain accurate customer information and detailed notes on all customer interactions.

Participate in outbound service campaigns, recalls, maintenance reminders, and other customer-retention initiatives.

Maintain a professional, positive, and customer-focused attitude during every interaction.

Work closely with Service Management to achieve departmental appointment and customer-retention goals.

Performance Expectations

Success in this position is measured through both customer experience and results. Key performance indicators may include:

Daily appointments scheduled

Appointment show rate

Outbound call activity

Inbound call conversion

Customer follow-up completion

Schedule utilization

Declined-service recovery

Accuracy of appointment information

Customer satisfaction

Our goal is not simply to answer the phone—it is to create opportunities, make it easy for customers to do business with us, and keep our service department consistently productive.

Qualifications Previous customer service, call center, BDC, scheduling, or automotive experience preferred

Strong verbal and written communication skills

Comfortable making a high volume of inbound and outbound customer calls

Strong computer and typing skills

Ability to learn multiple dealership software systems

Highly organized with strong attention to detail

Ability to multitask in a fast-paced environment

Positive attitude and willingness to be coached

Goal-oriented and motivated by performance

Dependable and punctual

Ability to work effectively as part of a team

Valid driver's license

Willing to submit to a pre-employment background check and drug screen

What Success Looks Like

A successful Service BDC Representative doesn't wait for the phone to ring. You actively look for opportunities to bring customers back into the dealership, keep the service schedule full, and make sure every customer receives timely and professional communication.

If you are competitive, organized, comfortable on the phone, and enjoy helping customers, we would love to speak with you.

Dave White Chevrolet

The place to go is Alexis & Monroe.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.