BDC Service Coordinator

Job Overview:

This employee as BDC Service Coordinator has a high level of interaction in the interest of generating customer enthusiasm. Follows up and tracks dealership performance and customer retention activities. This employee will also look after all paint warranty issues and employee absentees.

Responsibilities and Duties:

• Communicates with external sources related to sales and marketing – Dealer Direct
• Maintains the quality of the dealerships customer database and analyzes data for trends
• Manages all promotional activities including print, electronic and direct mailings - BDC
• Manages and resolve all paint warranty issues
• Record all service personnel absentee and report this to human relations on a weekly basis.

Skill Set Required:

• Knowledge of sales/service procedures, processes and follow-up
• Effectively relates to customers, establishes rapport and focus on customer enthusiasm
• The ability to work periodically long hours and meet deadlines
• The ability to multi task

Go to our website to see more about our company and the many reasons why you will want to work for us! We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

As part of our recruitment process, Artificial Intelligence (AI) tools may be used solely to assist with summarizing information contained in resumes to help hiring teams efficiently review applications. AI is not used to screen, rank, assess suitability, or make hiring decisions, and it does not replace human review or judgment at any stage of the recruitment process. All employment decisions are made by qualified human decision-makers.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), IAG will also provide reasonable accommodations, accessible formats, and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.

#PSM-BDC-SC-20260915