BDC Specialist

We are seeking a motivated, professional, and customer-focused BDC / Internet Sales Representative to join our growing automotive team in Englewood Cliffs, NJ. This position combines customer service, internet sales support, and front-desk reception responsibilities.

The ideal candidate will handle incoming phone calls and internet leads, schedule sales appointments, assist showroom guests, and maintain long-term follow-up with prospective customers while ensuring a welcoming and professional dealership experience.

Key Responsibilities

• Answer and direct incoming dealership phone calls in a courteous and professional manner

• Greet showroom customers and assist with directing them to the appropriate department or sales representative

• Manage front desk reception area and provide exceptional customer service to all visitors

• Communicate effectively with internet customers and prospects via phone, email, text, or in person

• Respond promptly to internet leads and customer inquiries

• Answer questions regarding vehicle inventory, features, and availability

• Schedule appointments for showroom visits, test drives, and vehicle deliveries

• Maintain and update customer databases to encourage repeat business

• Perform consistent follow-up with unsold customers and previous buyers

• Accurately track customer lead sources and marketing efforts

• Keep dealership website inventory and vehicle specifications current

• Assist with administrative and clerical duties as needed

Qualifications

• Previous customer service or receptionist experience

• Automotive sales, call center, or internet sales experience

• Strong verbal and written communication skills

• Professional appearance and positive attitude

• Comfortable using CRM systems, phones, email, and internet-based tools

• Excellent organization, multitasking, and follow-up abilities

• Ability to work in a fast-paced dealership environment

• Bilingual candidates are encouraged to apply

Benefits

• Competitive base pay plus commission and performance bonuses

• Paid time off & holidays

• Medical, dental, and vision benefits available