BDR Chapman Ford BLVD

Brief Description Chapman Ford in Northeast Philadelphia, the Number 1 Volume Ford dealer in the Philadelphia Region. Is looking to add to our very busy Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such. If you are looking for a fast paced work environment with caring people and room for advancement, look no further.

Benefits Health insurance with choice of medical plans starting at $84.50/month

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance

401(k) retirement investment plan with company match

Accrued paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment, with job training and advancement opportunities

Requirements Duties and Responsibilities:

• Contact new and existing customers to discuss request and current promotions.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store
• Follow up with customers to ensure satisfaction and produce referrals.
• Professional and has the ability to make a compelling introduction
• Willing to participate in skills and product training
• Multi-tasker and excellent customer service skills
• Proven track record of meeting and exceeding goals
• Proficient with computers, emails, smart phones and the web
• Engaging in all training directed by the BDC Manager
• Following the BDC scripts and guidelines on all inbound and outbound calls
• Ensuring that all calls presented are answered promptly and professional
• Acquire a complete knowledge of product information related to the makes and models of the dealership
• Developing proficiency with all features of the CRM Software and associated products
• Ensuring that all information entered into systems is consistent and accurate
• Maintaining knowledge of coupons, direct mail pieces, and all advertising.
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals
• Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
• Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
• Maintain the essential communication link between the client and the dealership
• Ensure that all communications to and from the client are passed on effectively and quickly

Skills Required And Physical Demands

• Excellent computer skills, including experience with in-house system, email, and Internet products.
• Ability to communicate verbally and especially with written communications.
• Previous sales, automotive or customer service experience.