BD/Sales Support(Malaysia)

Main Resposiblities:

• Providing troubleshooting assistance for customer issues, account statuses, and relevant operation problems. (not first touch point for operation issue - will be escalation point)
• Support and Provide data, guides, paperwork, and reports to help the sales team
• Developing and monitoring performance indicators for low/small potential accounts
• Review pending orders and specific customer requests to ensure excellent customer service and customer experience

Position Requirements:

• Previous experience in a sales support or administrative role in the travel industry
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software
• Ability to work independently and as part of a team
• Excellent organizational skills and attention to detail
• Customer-focused mindset with a positive attitude
• Fluent in Chinese Mandarin and accept night shift