Beauty Advisor

JOB SUMMARY

As a Beauty Advisor at Kens Apothecary, you will be responsible for assisting customers in finding the right skincare and beauty products. Your role includes providing product recommendations, conducting demonstrations, and ensuring a positive customer experience.

KEY RESPONSIBILITIES

Customer Engagement

• Greet and assist customers with a friendly and approachable demeanor.
• Engage customers in conversation to understand their skincare needs and preference.
• Encourage hands-on experience to enhance customer understanding and satisfaction.
• Provide exceptional customer service to create a positive shopping experience.
• Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.

Sales Performance

• Assist in achieving individual and store sales targets through effective product recommendations and upselling techniques.
• Learn and apply proven sales strategies to enhance the overall sales performance of the store.

Product Knowledge

• Acquire and maintain in-dept knowledge of skincare, beauty, and wellness products in the store.
• Stay informed about new product release, ingredients, and brand stores.

Learning and Development

• Actively participate in training sessions provided by management or seniors.
• Proactively seek opportunities for personal and professional development in the beauty and skincare industry.
• Implement feedback received from senior team members to improve selling techniques and customer interactions.

Store Operation

• To assist cleanliness of the store before. during and after closing the store
• To assist the product display in good condition and replace the broken tester or broken stock and report back to the relevant parties - Store Manager / Logistic department.
• To keep updating the checklist on daily area to focus on the store before, during and after closing the store

REQUIREMENTS

• Previous experience in beauty retail or skincare advisory roles.
• Strong sales skills with a proven track record of achieving or exceeding sales targets.
• Excellent customer service skills with the ability to build customer relationships.
• In-depth knowledge of skincare and beauty products is preferred.
• Ability to lead by example and support the development of junior team members.
• Flexible to work retail hours, including weekends and holidays.