Bell Attendant

The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.

We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. The Bell Attendant must possesses a strong outgoing personality, with a guest-focused mindset. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.

Duties & Responsibilities:

• Greeting guests upon their arrival with a warm and welcoming attitude, providing a positive first impression.
• Assisting guests with their luggage, ensuring proper handling and delivery to their rooms.
• Helping with any necessary deliveries to and from Guest rooms and with room relocation.
• Maintaining a neat and organized bell desk area, ensuring luggage carts and equipment are clean and in good working condition.
• Constantly moving around the property by walking/standing for extended periods of time, sometimes for entire duration of shift.
• Other duties as required

Qualifications:

• Previous hospitality or customer service experience is preferred
• Ability to effectively communicate in English, both written and verbal
• Ability to work in a multi-tasking, fast paced environment
• Demonstrated strong customer service skills
• Must maintain a professional appearance and positive attitude towards all guests
• Ability to work all shifts, including weekends, evenings, and holidays

Onboarding Requirement:

• Must be able to stand for long periods of time
• Must be able to push/pull up to 45 kilograms and lift up to 14 kilograms
• Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that the Bell Attendant position will be asked to perform from time to time. This list is only a sample; the Bell Attendant position may be required to perform other duties.

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Please note that this job posting reflects a currently vacant position for which we are actively recruiting.

As part of our commitment to a fair, consistent, and efficient hiring process, AI-assisted technologies may be used to manage applications during certain phases of resume screening.

Job Type: Part-time

Pay: $17.95 per hour

Ability to commute/relocate:

• Niagara Falls, ON L2G 3W2: reliably commute or plan to relocate before starting work (required)

Experience:

• Guest Service: 2 years (required)

Work Location: In person