Bell Captain

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macao ID due to work permit restrictions.

About the role:

The Bell Captain is responsible for assisting guest with their arrival and departure experience; makes necessary deliveries to and pick up from guest rooms, transports guests and hotel packages, faxes, envelopes and parcels. Extends guidance and training to bell persons, working closely with other departments in the hotel to ensure a superior guest experience.

What you will do:

• Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance, and weekly standards testing
• Greet guests upon arrival and departure with a friendly and professional demeanor
• Provide information about the hotel facilities, local attractions, and services
• Conduct periodic inventory checks on luggage tags, luggage stored and miscellaneous
• Coordinate with other departments to fulfill guest requests and needs
• Handle guest inquiries and complaints promptly and professionally
• Assist with transportation arrangements, including Taxi, Shuttle and Limousine services

What you bring:

• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• Strong communication and interpersonal skills
• Committed to achieving high levels of service excellence and guest contentment.
• 1-2 years luxury hotel experience as Bell Attendant or Bell Captain
• Knowledge of the local area and attractions is a plus

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly
• Work on shift