Bell Captain

Hạn nộp: 08/11/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng

6

Nơi làm việc

Kiên Giang

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca/ Giám sát

Cập nhật

09/09/2026 15:24

Mô tả công việc

1. Guest Service & Assistance

Greet guests upon arrival in a professional, friendly, and courteous manner.

Assist guests with their luggage upon check-in and check-out, ensuring all items are safely handled and transported.

Escort guests to their rooms, explain room features and amenities, and address any guest queries.

Provide information on hotel facilities, services, and local attractions.

Ensure that guests are comfortable and assist with any special requests, such as booking transportation, providing directions, or arranging for amenities.

Offer a personalized guest experience, ensuring that VIP guests or guests with special needs receive priority service.

Coordinate with driver to update car/bus maintenance status/report.

2. Supervision of Bell Staff

Supervise and coordinate the activities of the bell staff to ensure efficient operations and high guest service standards.

Assign tasks to bell staff, including luggage handling, room deliveries, and guest escort services.

Train new bell staff on proper guest interaction techniques, luggage handling, and safety protocols.

Monitor bell staff performance, providing feedback, coaching, and addressing any performance issues.

Ensure that all bell staff are dressed in a professional manner and adhere to hotel uniform and grooming standards.

Oversee the safe handling of guests' luggage, ensuring that it is securely delivered to guest rooms and retrieved upon departure.

Coordinate guest transportation, including arranging for taxis, shuttle services, private cars, and airport transfers.

Maintain a visible and accessible presence in the hotel lobby, offering assistance to guests and responding to their needs promptly.

Oversee the operation of the bell desk, ensuring it is well-maintained, organized, and stocked with necessary supplies.

Maintain knowledge of emergency evacuation procedures and assist guests in emergencies when necessary.

Perform other responsibilities as assigned by Management team.

Quyền lợi được hưởng

Join the pre-opening team of two brand-new hotels

Pre-opening experience

Career development & training

Pre-opening allowance

Island allowance

Staff accommodation

Preopening meal allowance

Health insurance

Accor career opportunities

Working 5 days per week, 2 days off per week

Other benefit

Yêu cầu công việc

Relevant educational background, vocational training, academic degree, or professional

qualification applicable to the position and commensurate with the position level

Relevant experience in a similar position and/or within a similar scale of operation, commensurate

with the position level.

Good knowledge of relevant SOPs, operational standards, health & safety requirements, and

workplace regulations.

Good communication, teamwork, problem-solving, and adaptability skills.

Strong commitment to service excellence and professional standards.

Ability to work effectively in a fast-paced hospitality environment.

Relevant professional certifications and English proficiency are advantages, depending on the

position.

Yêu cầu hồ sơ

Join us at TRIBE & Ibis Styles Thom Island Phu Quoc, where two distinctive brands come together to create a new kind of island stay in Thom Island one of Phu Quoc's most exciting destinations. From TRIBE's bold, social and design-led spirit to Ibis Styles playful and creative personality, we’re looking for people who bring their own style, ideas and energy to the team.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***