Bell Captain / Porter

About the role

The Bell Captain / Porter plays a crucial role in creating exceptional first impressions and ensuring guest satisfaction from the moment they arrive at our property. As Bell Captain / Porter, you will be the face of our hospitality, managing guest arrivals and departures with efficiency, warmth and professionalism. This role is fundamental to delivering the high-quality service standards that define the Park Regis by Prince experience.

Key responsibilities

• Greeting guests upon arrival with a warm welcome and assisting with luggage and baggage handling

• Providing knowledgeable information about hotel facilities, local attractions, dining options and services available to guests

• Coordinating guest transportation arrangements, including taxi and car services, and arranging airport transfers where required

• Assisting guests with special requests and resolving any immediate concerns to ensure comfort and satisfaction

• Managing the bell desk, including answering enquiries, directing guests and handling general front office support duties

• Maintaining cleanliness and organisation of the lobby, entrance areas and bell desk

• Maintaining accurate records of guest requests and preferences to enhance personalised service

• Co-ordinates with Front Office for transferring of luggage from rooms, control room keys to avoid skippers and unsettled bills before releasing any luggage.

• Ensures that the driveway is clear and all vehicles stop or park in designated lots.

• Contributing to a safe, welcoming and well-maintained hotel environment

What we're looking for

• Good communication and interpersonal skills, with the ability to interact warmly with guests from diverse backgrounds
• Physical fitness and capability to handle luggage and baggage safely and efficiently
• Ability to work on rotating shifts, weekends and public holidays
• Customer-service oriented