Bell Driver / Valet

About the role

The Southern Hotel Surabaya is seeking a reliable and professional Bell Driver / Valet to join our Front Office and Guest Services team. This is a casual position based in Surabaya, East Java. As Bell Driver / Valet, you will be responsible for providing exceptional guest services, managing vehicle operations, and ensuring a seamless arrival and departure experience for all our guests. This role is crucial to creating a positive first and final impression of our hotel.

What you'll be doing

• Greet guests upon arrival and departure with a warm, professional demeanour
• Manage vehicle parking services, ensuring safe and secure placement of guest vehicles
• Operate and maintain hotel vehicles, including shuttle services and guest transportation as required
• Assist guests with luggage handling and transport to their rooms or the lobby
• Provide directions and local information to guests regarding attractions and services in Surabaya
• Maintain cleanliness and organisation of the valet area, including vehicles and equipment
• Perform regular vehicle inspections and report any maintenance issues promptly
• Handle guest requests and concerns with courtesy and efficiency
• Comply with all hotel policies, health and safety regulations, and traffic laws
• Coordinate with front desk and concierge teams to ensure guest satisfaction

What we're looking for

• A valid driving licence with a clean driving record and experience operating vehicles in urban environments
• Previous experience in hospitality, guest services, or a similar customer-facing role
• Excellent communication skills and the ability to interact professionally with guests from diverse backgrounds
• Strong attention to detail and organisational abilities
• Physical fitness and the ability to lift and carry luggage regularly
• Knowledge of Surabaya's local area and attractions (preferred)
• A polite, friendly, and customer-service oriented attitude
• Reliability and punctuality
• Ability to remain calm and professional in busy or challenging situations
• Familiarity with hotel operations and guest service standards (preferred)

What we offer

The Southern Hotel Surabaya is committed to creating a supportive and rewarding work environment for all team members. We offer competitive casual rates commensurate with experience, flexible scheduling options to accommodate your lifestyle, and the opportunity to work in a dynamic hospitality setting where your contributions are valued. Our team benefits from a positive workplace culture, ongoing training and development opportunities, and access to staff facilities. We believe in investing in our employees' growth and providing a workplace where you can take pride in delivering exceptional service.

About us

The Southern Hotel Surabaya is a distinctive hospitality destination located in East Java, dedicated to providing guests with exceptional service, comfortable accommodation, and memorable experiences. Our hotel is committed to excellence in every aspect of our operations, from our welcoming front office team to our dedicated housekeeping and maintenance staff. We pride ourselves on our warm hospitality, attention to detail, and commitment to making every guest visit special. At The Southern Hotel Surabaya, we foster a collaborative team environment where each member plays an important role in delivering outstanding guest experiences.

Apply now

If you are a professional and customer-focused individual ready to make a positive impression on our guests, we encourage you to apply for this Bell Driver / Valet position. Please submit your CV, a copy of your valid driving licence, and any relevant hospitality experience documentation to our Human Resources team. We look forward to hearing from you.