Bell Person

Do you live and breathe hospitality? Are you motivated to provide a fantastic first impression for guests? Join our team! Hotel Grand Pacific is seeking another Bell Person to join its Guest Services department. Located on Victoria’s beautiful inner harbour and boasting a range of excellent facilities, Hotel Grand Pacific is proudly affiliated with Preferred Hotels and Resorts.

The ideal candidate is positive, personable, and proactive.

This is a full-time, permanent position. Shifts will vary and include the following times: 7am-3:30pm, 11am-7:30pm, 3:00 pm-11:30 pm

Duties:

· Proactively greet all arriving and departing guests

· Assist guests with luggage, including storage and transportation to rooms

· Carry out valet parking duties in a safe and responsible manner

· Assist guests with queries, including taxi bookings and local recommendations

· Address and follow up on any guest concerns

· Maintain a safe, tidy and welcoming lobby area

· Act as an ambassador for the Hotel, maintaining professionalism in all interactions and high standards of personal presentation

What we’re looking for:

· At least 1 year of front-facing customer service experience, preferably including in a hotel setting

· Clean and valid Class 5 Driver’s License

· Approachable, positive, and outgoing personality

· Clear and professional verbal communication skills

· Attentive and observant with a high level of initiative and organization

· Takes initiative to stay updated on Hotel products and services

· Solid knowledge of Greater Victoria’s attractions and culinary offerings

· Comfortable standing for prolonged periods

· Able to comfortably lift up to 50 pounds

· Able to operate both automatic and manual transmission vehicles

· Second language an asset

Why Choose Us?

• Friendly community environment with a commitment to employee safety and continued development.
• Onsite parking
• Discounted gym membership for Victoria Athletic Club
• Subsidized meal program
• Food discounts in both our Café and Fathom Restaurant
• Discounted hotel rate for family & friends
• Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
• Industry discounts on local tourist attractions
• Employee recognition & referral program
• Treat days, employee events and an annual employee party
• We are an equal opportunities employer and value diversity and inclusion in our team
• We are Biosphere certified and committed to developing positive environmental practices.

*We thank applicants for their interest but are only able to consider candidates with valid authorization to work in Canada.*

Hotel Grand Pacific is dedicated to ensuring a comfortable and accessible interview experience. Anyone that requires modifications during the screening process is encouraged to let us know. Please contact 250 380-4490 for further assistance.

Job Types: Full-time, Permanent

Pay: $20.03-$22.76 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Class 5 Driver's License (preferred)

Work Location: In person