Bellhop

• Communicate with Front Office Associate, to understand the expected VIP parking, group booking, event of the day & airport transport.

• Ensure the VIP parking has been well reserved according to the parking reserved board.

• Ensure the luggage trolley is in good condition and in correct location.

• Ensure the NU Lounge & Lobby area is clean and all assets is in correct location.

• Ensure the welcoming drink is ready at 9 am and the light is on.

• Ensure the luggage storage room is clean & tidy. All luggage insides comes with luggage tag and guest details.

• Assist guest open the door of the car and welcoming guest.

• Assist guest loading and unloading luggage from/to the vehicles.

• Respond to guest requests courteously and efficiently.

• Attend guest's query and provide accurate information.

• Promote internal products & services.

• Wash hotel van and monitor the road tax expiry, engine oil mileage.

• Follow hotel safety, security, and service standards at all time.

• Any other tasks that assigned by your immediate superior and management.

Qualifications:

• Minimum SPM or equivalent
• Able to communicate in basic English and Bahasa Malaysia
• Friendly, polite and customer-service oriented
• Physically fit and able to lift and carry guest luggage
• Willing to work shifts, weekends and public holidays
• Well-groomed with a pleasant personality
• Prior experience in hotel or hospitality is an advantage but not required