Bellman

REQ12496 Bellman (Open)

POSITION SUMMARY:

The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.

PRIMARY RESPONSIBILITIES:

• Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
• Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
• Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
• Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
• Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
• Tags, assists loading / unloading of luggage into vehicle at porte-cochere
• Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
• Records all transactions in log books including guest name, room number, time received, and time completed
• Conducts room drops and room moves as required
• Ensures master keys are handled with the utmost care to ensure the safety of our guests.
• Ensures all bell carts and hand trolleys are cleaned after every shift
• Attends to daily briefings and departmental meetings
• Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
• Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
• Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
• Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

• Excellent knowledge of all products and services offered by City of Dreams Mediterranean
• Continuous progress of Technical Skills
• Positive Customer Feedback

QUALIFICATIONS:

Experience

• 1 year of previous experience in a similar role will be considered an advantage

Education

• High school diploma or equivalent professional training

Skills

• Excellent interpersonal and customer service skills
• Professional written communication skills
• Excellent command of Greek and English

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable