Bellman

Job Summary

The Bellman is responsible for providing courteous and efficient assistance to hotel guests with their luggage, transportation, and other guest service needs. The position plays an important role in creating a positive first and lasting impression by delivering excellent customer service and ensuring guest comfort throughout their stay.

Key Responsibilities

• Greet guests warmly upon arrival and departure in accordance with hotel service standards.
• Assist guests with luggage handling, loading, unloading, and delivery to assigned rooms.
• Escort guests to their rooms and provide basic information regarding hotel facilities, services, and amenities.
• Respond promptly and courteously to guest requests, inquiries, and concerns.
• Assist in arranging transportation services such as taxis, shuttles, or private vehicles.
• Maintain cleanliness and organization of the lobby, baggage area, and entrance surroundings.
• Safeguard guest luggage and ensure proper handling at all times.
• Coordinate with the Front Office and Concierge regarding guest arrivals, departures, and special requests.
• Deliver messages, parcels, documents, and other items to guest rooms when required.
• Provide assistance during group arrivals, events, and VIP guest check-ins.
• Observe security and safety procedures within hotel premises.
• Report lost and found items, suspicious activities, or operational concerns to the immediate supervisor.

Qualifications

• At least College level or College Graduate.
• Preferably with experience in hotel operations, customer service, or related work.
• Good communication and interpersonal skills.
• Physically fit and capable of lifting luggage and standing for extended periods.
• Pleasing personality with strong customer service orientation.
• Willing to work on shifting schedules, weekends, and holidays.
• Skills and Competencies
• Customer service excellence
• Communication skills
• Teamwork and cooperation
• Professional appearance and grooming
• Time management
• Reliability and attentiveness
• Basic knowledge of hotel operations and guest assistance procedures
• With valid Driver's License is an advantage

Benefits:

• Free parking
• Promotion to permanent employee
• Staff meals provided

Work Location: In person