Bellman

The Bellman is responsible for welcoming guests, assisting with luggage, supporting arrival and departure procedures, and providing information about hotel facilities and local attractions. The role helps create a smooth, warm, and professional guest experience from arrival to departure.

Key Responsibilities

Greet guests warmly upon arrival, departure, and throughout their stay. Assist with luggage handling, transportation, storage, and delivery to guest rooms.

Escort guests to their rooms and explain basic hotel facilities and services

Provide accurate information on hotel amenities, functions, and local attractions

Handle guest requests, messages, deliveries, and enquiries in a timely and courteous manner

Coordinate transportation arrangements such as taxis, airport transfers, and luggage assistance

Maintain cleanliness and organization of the lobby, entrance, driveway, elevators, and luggage storage area

Support front office operations during peak periods, events, and guest arrivals/departures

Monitor guest belongings and follow hotel security and safety procedures

Communicate guest feedback, complaints, and special requests to the relevant departments.

Located along the historic Singapore River in vibrant Robertson Quay, Novotel Singapore Robertson Quay blends colonial charm with modern comfort. The hotel offers 336 stylish guestrooms and suites, including panoramic river view rooms and spacious suites with workstations. Guests can enjoy a 25 metre outdoor pool, 24 hour gym, meeting facilities, Executive Lounge access for eligible rooms, and diverse dining options, including an all day restaurant, a hidden bar, and a poolside bar.