BELLMAN

About the role

A Bellman's main duty is carrying luggage for guests as they come to or leave the hotel. The role involves attending the main entrance door, welcoming and farewelling guests, arranging and managing transfers, helping guests with directions, and performing as the first and last impression for them. Upon check-in, escorting guests to their respective rooms and explaining the rooms' features is also a daily task.

Key responsibilities

• Open the front door for guests and direct them to the check-in desk
• Carry luggage for guests as they arrive or depart
• Welcome and farewell guests
• Arrange and manage transfers
• Help guests with directions and information about the hotel, hotel area and local tourist attractions
• Guide guests to their rooms upon check-in and explain room features
• Offer assistance with luggage when guests have checked out (store it or carry to vehicle)
• Report any equipment not working properly to the maintenance department
• Maintain good relationships with all hotel departments
• Maintain a clean and tidy work area at all times, including the lobby and hotel entrance

About you

• Good communication skills
• Good interpersonal skills
• Customer service skills
• Clean-cut, presentable and well groomed
• Good team-player
• Very attentive and able to think on feet
• Extremely agile as the job demands speed and efficiency in execution