Bellman

At Tara Hospitality, our goal is to build a positive, professional, and hospitable team member community that embodies our culture and values every day. We believe that by supporting one another and leading with kindness, respect, and excellence, we create memorable experiences for our guests and a workplace where everyone can thrive.

OBJECTIVE

The Bellman is responsible for creating outstanding first and last impressions by warmly welcoming guests, assisting with luggage, escorting guests to their rooms, and providing information about the hotel and local attractions. This role is dedicated to delivering exceptional hospitality while ensuring every guest feels welcomed, valued, and cared for throughout their stay.

RESPONSIBILITIES

• Greet all guests warmly upon arrival and departure with a friendly, professional demeanor.
• Assist guests with luggage during checkin, checkout, and room changes.
• Escort guests to their guestrooms while explaining hotel amenities, services, and room features.
• Deliver luggage, packages, amenities, and guest requests promptly and professionally.
• Provide information about hotel facilities, dining options, local attractions, transportation, and directions.
• Assist guests with transportation arrangements, including taxis, rideshare services, and valet coordination.
• Maintain the cleanliness and appearance of the hotel entrance, lobby, bell carts, and luggage storage areas.
• Safely store and retrieve guest luggage when requested.
• Respond promptly to guest requests while ensuring exceptional service recovery when needed.
• Communicate effectively with Front Desk, Housekeeping, Engineering, Valet, Security, and other hotel departments.
• Monitor the front entrance to ensure guests receive immediate assistance.
• Follow all hotel safety, security, and emergency procedures.
• Maintain confidentiality regarding guest information.
• Promote hotel services and enhance the overall guest experience through personalized service.
• Perform additional duties as assigned by management.

BELLMAN ESSENTIALS

• Passion for providing exceptional hospitality.
• Professional appearance and demeanor.
• Strong verbal communication skills.
• Ability to anticipate guest needs and resolve concerns promptly.
• Ability to multitask in a fastpaced environment.
• Dependable, punctual, and teamoriented.
• Knowledge of the local area and attractions is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or guest service experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a positive attitude.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Valid driver's license may be required depending on hotel operations.

Tara Hospitality is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace where every Team Member is valued and treated with dignity. We make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities and maintaining a workplace free from discrimination, harassment, and retaliation.

About Canopy by Hilton Nashville Downtown - The Gulch

About Tara and Uncompromised Hospitality Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.