BELLMAN PM FT

OVERALL RESPONSIBILITIES:

• Providing the guests with efficient bell service by ensuring luggage be delivered, collected, and/or stored promptly and accurately all the time.  Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products in any guest interaction.

QUALIFICATIONS/PRE-REQUISITES:

• Guest-focused personality
• Ability to meet the standards of appearance
• Self-controlled disposition
• Honesty and integrity
• Upbeat, positive attitude
• Ability to work within a team
• Display hospitality skills

JOB REQUIREMENTS:

• Ability to deal with the public in a professional and courteous manner
• Ability to communicate with managers, supervisors, and fellow associates
• Knowledge of English and local language
• Ability to handle conflict situations in a professional manner
• Valid driver’s license

PRIMARY DAILY JOB FUNCTIONS:

• Be well groomed and conform to the hotel’s dress code
• Be at work on time in proper uniform, including name tag
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
• Directing guests to their rooms in a professional manner, which includes addressing the guest by name
• Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner
• Assist in arranging and following through with shuttle services
• Distributing the newspaper to guests and other departments that are concerned
• Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
• Know how to follow all hospitality guidelines
• Ensure the cleanliness of your area at all times
• Assist all guests in problems and questions as required
• Be flexible in regard to work schedule
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information
• At all times, strive to represent Marriott in the most professional manner
• Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask
• Be present in the lobby to welcome guest’s during guest’s arrival and departure.
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Must be 18 years of age
• Be able to stay on feet for up to 8 hours
• Lift and/or move 30 pounds 50% of the time
• Lift and/or move 50 pounds 5% of the time

EQUIPMENT USED:

• Marriott Shuttle
• Elevator
• Bell cart
• Radio Transmitter/cell phone

EDUCATION REQUIRED:

• High school diploma