Benefits Analyst

We are seeking an experienced Benefits Analyst to support employee leave administration and benefits operations across the US and Canada. The ideal candidate will have hands-on experience managing leave cases, interpreting leave policies, handling employee inquiries, and coordinating with HR, payroll, and benefits teams.

In person interview required in San Diego, CA.

Key Responsibilities

• Manage end-to-end Leave of Absence (LOA) requests, including medical, parental, personal, military, and disability leave.
• Verify employee eligibility, maintain leave records, and ensure timely completion of required documentation.
• Apply relevant US leave regulations, including FMLA and ADA, and support compliance with applicable state-specific requirements.
• Respond to employee inquiries regarding leave policies, benefits, eligibility, and return-to-work procedures.
• Coordinate with HR, payroll, benefits teams, managers, and external leave vendors to ensure accurate pay and benefits administration.
• Support disability claims, medical certifications, return-to-work processes, and workplace accommodation coordination.
• Assist with country-specific leave and benefits processes for the US and Canada, including relevant payroll and statutory documentation.
• Maintain confidential employee records and track cases using ServiceNow and/or absence management systems.

Required Qualifications

• Bachelor's degree with 2+ years of relevant experience, or equivalent education and experience.
• Hands-on experience in Leave of Absence Management, Benefits Administration, or related HR operations.
• Strong knowledge of US leave policies, healthcare, and absence management practices.
• 2–3 years of experience managing employee/customer inquiries and case resolution.
• Experience with ServiceNow and/or absence management platforms.
• Excellent written and verbal communication skills, with the ability to explain complex policies clearly.
• Strong documentation, coordination, problem-solving, and organizational skills.

Preferred Experience

• Exposure to Canadian leave, payroll, and benefits processes.
• Familiarity with disability benefits, return-to-work coordination, and statutory leave documentation.

Interested candidates: Please apply with your updated resume highlighting relevant Leave of Absence and benefits administration experience.