Benefits Assistant

BENEFITS ASSISTANT JOB DESCRIPTION/REQUIREMENTS

DESCRIPTION

Under the general direction of the Benefits Manager and the Benefits Specialist, the Benefits Assistant performs various administrative and specialized tasks in support of the day-to-day administration of the benefits department (e.g., new hire eligibility process from entering into various vendor websites to initiating their payroll change for insurance deductions timely for the appropriate payroll), provides administrative support to the Benefits Manager and the Benefits Specialist as needed on a daily basis, also assists employees with various benefits related issues, concerns or requests for service in accordance with established department processes, policies regulations, while maintaining a very high degree of confidentiality.

PRINCIPLE DUTIES

• Perform extensive customer service-related contact with Employees, and dependents regarding all aspects of their benefits, to include answering questions, performing research, following-up and responding in a timely manner to employee/dependent.

• Assist employees in communicating with third party administrators (TPA’s) on their behalf to ensure reasonable timely responses to employee concerns and accuracy in the application of policy. (i.e., assist with and resolve insurance issues with employees and insurance carriers.)

• Perform a variety of administrative and complex benefits related to clerical work, to include but not limited to, maintaining, documenting and verifying a variety of employee information in the Benefits Database and many different insurance websites.

• Coordinate and participate in the (passive) open enrollment process from beginning to end.

• Assists the Benefits Specialist and maintain the insurance eligibility process for all new hires and current employees from beginning to end employment process.

• Insurance Billing – must have knowledge of Windows Microsoft word, excel and adobe.

• Scanning and shredding

• Perform other duties as assigned by the Benefits Manager and Benefits Specialist.

• Support the payroll department with deductions, changes and verification of employee requests.

• Possible phone relief for receptionist

QUALIFICATIONS

Required:

• Must have worked with Sage Payroll Systems

MUST HAVE A STRONG WORK ETHIC AND ORGANIZATION SKILLS

• Must be a self-starter with minimal supervision.

• Must be a fast learner and have knowledge of the insurance industry and how it works

• Must have some knowledge of medical terminology

• Must have some knowledge of accounting practices.

• Must understand the purpose of processes and not take shortcuts.

• Must be able to multitask while answering a large volume of phone calls.

• Must have the ability to communicate effectively both verbally and in writing;

• Must have the ability to follow oral and written instructions

• Must maintain a high level of confidentiality

• Must complete work with a strong attention to detail

• Must be proficient in Microsoft office for WINDOWS, not MAC

Must deal effectively and courteously with associates, employees/co-workers and the General Public.

• Must have the ability to stay focused and not easily distracted.

• Must be able to learn from constructive criticism