Benefits Processor

JOB SUMMARY:

The Benefits Processor is responsible for the accurate and timely processing, administration, and monitoring of employee statutory and company-initiated benefits. The role ensures that employees receive their entitled benefits and that all benefit transactions, records, and reports are properly documented and compliant with company policies and applicable government regulations.

RESPONSIBILITIES:

KEY RESULT AREAS

1. Statutory Benefits Administration

Process and monitor employee statutory benefits, including SSS, PhilHealth, and Pag-IBIG.

Facilitate processing of employee benefit claims, loans, reimbursements, and other government-related transactions.

Ensure accurate employee enrollment, updates, and changes in government benefit records.

Monitor statutory contributions and coordinate with Payroll and relevant government agencies when necessary.

Assist employees with inquiries regarding statutory benefits and requirements.

Ensure timely submission of required documents and reports.

2. Company-Initiated Benefits

Process and administer company-provided benefits such as HMO, insurance, allowances, reimbursements, and other employee benefit programs.

Facilitate employee enrollment, deletion, and changes in company benefit programs.

Process benefit requests and claims and ensure completeness of supporting documents.

Coordinate with benefit providers, HR, Payroll, and other internal stakeholders to resolve employee concerns.

Monitor employee eligibility for company benefits based on company policies.

3. Employee Benefits Support

Respond to employee inquiries regarding benefit coverage, eligibility, requirements, and processing timelines.

Provide clear guidance to employees on benefit procedures and documentary requirements.

Assist employees in resolving benefit-related concerns and follow up on pending requests.

Maintain confidentiality of employee information and benefit records.

4. Records and Documentation

Maintain accurate and updated employee benefits records and databases.

Ensure proper filing and documentation of benefit applications, claims, approvals, and supporting documents.

Monitor pending and completed benefit transactions and ensure timely follow-up.

Prepare regular benefits reports and monitoring reports for HR management.

5. Compliance and Process Improvement

Ensure benefits processing is aligned with company policies and applicable statutory requirements.

Monitor changes in government regulations affecting employee benefits and escalate relevant updates to the HR team.

Identify process gaps and recommend improvements to make benefits processing more efficient and employee-friendly.

Support internal and external audits by providing required benefits documentation and records.

REQUIREMENTS:

• Bachelor's Desgree in Psychology or any related field

• At least 1  year  of experience in HR, Benefits Administration, Payroll, or a related function.

• Knowledge of Philippine statutory benefits, particularly SSS, PhilHealth, and Pag-IBIG.

• Experience handling employee records, documentation, and confidential information.

• Proficient in Microsoft Excel and other MS Office applications.

• Strong attention to detail and accuracy.

• Good communication and interpersonal skills.

• Organized and able to manage multiple transactions and deadlines.

• Customer-service oriented and able to handle employee concerns professionally.