Benefits Program Manager

SUMMARY:

Reporting to the Director of Benefits, the Benefits Program Manager leads cross-functional projects and operational initiatives supporting Health & Welfare and Retirement programs. This role partners with internal stakeholders, vendors, and HRIS to drive project execution, improve processes, support benefits operations, and ensure the successful delivery of programs that enhance the employee experience.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Project & Program Management

Lead cross-functional benefits and retirement projects from planning through implementation. Coordinate project plans, timelines, deliverables, resources, and budgets. Facilitate project meetings, monitor progress, identify risks, and implement mitigation strategies to ensure successful project outcomes. Serve as a liaison between Benefits and HRIS teams, coordinating system-related initiatives, requirements, testing, and implementation activities.

Benefits Operations & Process Improvement

Develop a broad understanding of Health & Welfare and Retirement programs to provide analytical, operational, and project support across the Benefits function. Identify opportunities to improve processes, enhance service delivery, resolve issues, and support execution of key organizational initiatives.

Stakeholder, Vendor & Change Management

Build and maintain effective relationships with internal stakeholders, vendors, and service providers. Lead communications, vendor coordination, training, and change management activities to support successful implementation and adoption of benefits programs and initiatives.

Compliance and Regulatory Requirements:

Monitor applicable benefits laws and regulations and ensure projects and initiatives remain compliant.

Program and Project Evaluation and Reporting:

Evaluate initiative outcomes and prepare reports and presentations with findings and recommendations for key stakeholders.

Performs other duties as assigned.

EDUCATION:

Bachelor’s degree required. Project management and/or process improvement certification or training, such as PMI, Lean, or Six Sigma, preferred.

Related work experience may substitute for education on a one-to-one basis.

EXPERIENCE:

Minimum 3 to 5 years of related experience.

Human resources and/or benefits experience preferred.

Functional understanding of data and analytics required.

Strong communication and stakeholder management skills, with the ability to prioritize multiple projects. Sound judgment, independence, attention to detail, and strong organizational skills required.

Demonstrated proficiency with Microsoft Office 365 applications or similar. Advanced Excel skills a plus.

Ability to present information in an understandable format to varied audiences.

SUPERVISORY RESPONSIBILITY:

None.