Benefits Service Specialist

Benefits Service Specialist

Location: Boone, NC, United States
Job ID: 17678
Date Posted: Aug 14, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Benefits Service Specialist to join our Human Resources team in Boone, North Carolina. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Benefits Service Specialist,you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Serve as the main liaison between staff and benefit vendors; resolving enrollment changes, claims disputes, and eligibility issues, while providing timely and compassionate support to staff and managers.
• Administer leave policies such as FMLA, paid time off, and state-mandated programs with strict attention to compliance, accurate documentation, and timely communication to staff and managers.
• Maintain detailed records, resolve discrepancies promptly, and assist with policy compliance, audits, and improvement initiatives.
• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Knowledge of employee benefits administration, including health and welfare plans, retirement programs, leave of absence programs, and applicable federal and state regulations such as FMLA, ADA, COBRA, HIPAA, and ERISA.
• Strong customer service, communication, and interpersonal skills with the ability to effectively support employees, managers, vendors, and HR partners while handling sensitive and confidential information.
• Ability to interpret and apply benefit plan provisions, company policies, and regulatory requirements to resolve employee inquiries and administer benefits and leave programs accurately.
• Demonstrated organizational skills with the ability to manage multiple priorities, maintain detailed records, meet deadlines, and effectively administer a high volume of transactions and cases.
• Strong analytical and problem-solving skills with the ability to research issues, identify discrepancies, evaluate documentation, and recommend appropriate solutions.
• Proficiency in HRIS, benefits administration systems, case management tools, and Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
• Ability to work independently and collaboratively in a team environment, exercising sound judgment and escalating complex issues when appropriate.
• Ability to adapt to changing business needs, processes, and regulatory requirements while maintaining a high level of accuracy and service excellence.

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days