Benefits Specialist

We are seeking an experienced Benefits Specialist to support a high-volume employee benefits environment across Health & Welfare and Retirement plans. This role will focus heavily on case management, employee support, and resolving benefit-related inquiries accurately and efficiently.

Key Responsibilities:

• Manage a high volume of employee benefit cases across Health & Welfare and Retirement plans

• Support medical, dental, vision, 401(k), pension, and deferred compensation inquiries

• Research, track, and resolve benefit cases while escalating complex issues when needed

• Clearly communicate benefit information, processes, and next steps to employees

• Maintain accurate case documentation within HRIS and case management systems

• Partner with HR, Legal, Payroll, and other internal stakeholders

• Help reduce case backlog and improve overall turnaround times

• Identify recurring issues and potential process gaps

Required Experience:

• Minimum 5 years of hands-on employee benefits experience

• Experience with Health & Welfare and/or Retirement benefits

• Knowledge of 401(k), pension, and deferred compensation plans preferred

• Experience managing benefit cases in a high-volume environment

• Strong customer service and employee communication skills

• Strong problem-solving, organizational, and time management skills

• Ability to manage multiple priorities with strong attention to detail

• Experience with HRIS and case management tools such as Dovetail or similar systems

• Proficiency in Microsoft Office