Benefits Specialist (Member Support)

We are seeking a Benefits Specialist for a contract-to-hire opportunity with an established organization in Moline. This is a highly customer-facing role for someone who understands medical claims and EOBs and enjoys helping people navigate questions about their healthcare benefits .

You'll be one of the first points of contact for members — both by phone and in person — so we're looking for someone who is approachable, patient, confident and comfortable handling a busy day.

What You'll Do

• Handle approximately 30–40 incoming member calls per day
• Greet and assist members who visit the benefits office
• Answer questions regarding medical claims, EOBs, benefits and claim status
• Help members understand how claims were processed and navigate next steps
• Research questions or discrepancies and provide timely follow-up
• Process HRA reimbursements, short-term disability, wellness forms and spousal premium reimbursements
• Assist with new enrollment and open enrollment
• Maintain accurate records and handle confidential member information

Why This Opportunity?

You'll join a close-knit, down-to-earth team that works hard, jokes around and genuinely enjoys working together. The manager provides support without micromanaging and trusts team members to take ownership of their work.

This is a contract-to-hire opportunity for someone interested in finding a long-term home. Upon conversion and once eligible, the organization offers a robust benefits package including a retirement benefits that are hard to beat! Connect with our team today by calling (563) 359-3995 to learn more! 

What We're Looking For

• Experience with medical billing, medical claims, health insurance or a related area
• Ability to read and understand an Explanation of Benefits (EOB)
• Working knowledge of how medical claims are billed and processed
• Strong customer service and communication skills
• Comfortable handling a high volume of phone and in-person interaction
• Ability to remain professional and composed when assisting frustrated or concerned members
• Basic proficiency in Microsoft Excel
• Strong attention to detail and follow-through
• High school diploma or equivalent

You don't need to be an expert in benefits administration. However, candidates should come in with enough medical claims knowledge to understand an EOB and the basic claims process.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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