Benefits Support Services Analyst

Job highlights

• Bachelor s / Master s degree in Human Resources,Business Administration,or related field (preferred) . Fresh graduates with relevant internships or coursework are encouraged to apply
• You will assist with benefits inquiries,perform research,and support the processing of benefits events,ensuring a smooth experience for clients and worksite employees (WSEs)
• Experience

Job Summary

As a Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs).

This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems.
• Assist in researching and resolving routine to moderately complex benefits-related tasks
• Support the processing of PeopleSoft benefits events under supervision.
• Participate in outbound communication for follow-ups or benefits renewal coordination.
• Assist in auditing and reviewing benefits data for accuracy.
• Collaborate with team members and participate in training and knowledge-sharing sessions

Qualifications

Education

• Bachelor s/Master s degree in Human Resources, Business Administration, or related field (preferred)
• Fresh graduates with relevant internships or coursework are encouraged to apply

Experience

• 0 2 years of experience in HR operations or benefits administration
• Exposure to HRIS platforms like PeopleSoft is a plus

Skills Competencies

• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong communication skills (written and verbal)
• Willingness to learn and adapt to new systems and processes
• Analytical thinking and attention to detail
• Good organizational and time management skills
• Customer service orientation and active listening
• Ability to work independently and in a team environment

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.