Benefits Verification System Coordinator (COM2)

Description Benefits Verification System Coordinator (COM2)

• This is an internal posting for current Commerce employees** At the Department of Commerce, we’re reimagining what’s possible in government. We’re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we’re turning big ideas into real-world solutions that uplift people and places. Our agency’s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact. Let’s build what’s next, together.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

The BVS Coordinator works in the Homelessness Assistance Unit (HAU) within the Housing Division and reports to the Quality Assurance Manager. This position contributes to the Unit objective of supporting a high functioning homeless crisis response system in each county by providing technical assistance and access to the Benefits Verification System (BVS).

This position will work with the Consolidated Homeless Grant (CHG) Quality Assurance Team in HAU to oversee day-to-day tasks related to Commerce data share agreements with Department of Social and Health Services (DSHS). The primary area of responsibility is to ensure that homeless housing providers have timely access to the BVS and Housing and Essential Needs (HEN) household eligibility reports.

Duties

BVS Compliance And Technical Assistance: Ensure compliance with contractual and program requirements related to BVS access for Commerce funded homeless housing programs. Serve as the primary Commerce resource for BVS, including authorized access, collection and storing of required documentation, grantee monitoring, and technical assistance. Coordinate closely with DSHS, county governments and lead grantees and subgrantee agencies.

Tasks Include:

• BVS User and Agency Access: Review email correspondence and process BVS access requests to verify eligibility, business need and required documentation. Coordinate with DSHS, counties and agencies regarding new, reactivated and deactivated users and agency access.
• BVS Request Processing and Tracking: Review BVS Request Worksheets, DSHS Nondisclosure Agreements and supporting documentation for accuracy. Maintain Excel tracking tools and electronic records to monitor requests, user status and agency access.
• Annual BVS Agency Review, Monitoring and Compliance: Administer the annual BVS agency review and monitoring processes. Coordinate with County BVS Contacts and lead grantees, review documentation, identify compliance issues, track corrective actions and complete follow-up.
• BVS User Verification and Account Maintenance: Conduct periodic user reviews and reconcile Commerce records with DSHS information using Excel and other data-management tools. Identify discrepancies and coordinate action for stale, inactive or unauthorized accounts.
• County, Lead Grantee and Agency Coordination: Serve as the primary Commerce contact for BVS questions and provide guidance to counties, lead grantees and agencies regarding BVS access, documentation, roles and compliance requirements.
• Technical Assistance and Training: Provide BVS technical assistance to state funded homeless housing providers and lead grantee agencies, including delivering training and guidance. Develop user guides, presentations and reference materials using Microsoft Word, Excel, PowerPoint and other agency-approved tools.
• BVS Records and Documentation: Maintain accurate BVS user, agency, request, NDA and monitoring records using Microsoft Outlook, Excel, electronic document management systems and other approved tools.
• Quality Assurance and Process Improvement: Work with the Quality Assurance Manager on conducting quality assurance reviews, identifying trends and recurring issues, and developing process improvements to increase BVS accuracy, consistency, efficiency and compliance.

Tasks Include: Public Records and Audit Support:

• Collect and organize files for public records requests. Work with HAU staff to determine appropriate records and respond to requests thorough GovQA system.
• Support HAU staff in responding to audits and resolving audit findings including communicating with grantees, gathering documentation, and organizing information.

Tasks Include: HEN Eligibility Report Access and Data Management:

• Receive monthly report with HEN eligible households. Ensure that data is protected and securely managed in accordance with policy and/or procedures.
• Upload and share homelessness data for HEN/ABD/TANF eligible households.
• Monitor non-disclosure agreements quarterly to confirm grantee staff are eligible to access data.

Qualifications Required Qualifications: Six (6) years of combined professional experience and/or education as described below:

Experience in working with program requirements, policies and procedures while managing data in Excel, SmartSheets or other data management tools and providing technical assistance to customers on completing process and forms.

A minimum of two years of professional-level experience must include at least three of the following areas:

• Experience communicating information to diverse audiences, both in writing and in live and recorded presentations.
• Customer engagement and providing technical assistance, or one to one guidance to customers with different levels of knowledge and experience.
• Experience working with program requirements, policies, procedures and compliance related processes.
• Experience reviewing requests and supporting documentation and determining whether required information has been provided.
• Experiencing maintaining accurate records and managing data in Excel, SmartSheets or other data management tools.

Education involving data management, public administration or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.

Examples Of How To Qualify: 6 years of experience

5 years of experience and one year of education

4 years of experience and two years of education

3 years of experience and three years of education

2 years of experience and four years of education

1 year of experience and five years of education

Required Position Competencies:

• High level ability to use Excel to organize and analyze data sets and make recommendations.
• Excellent organizational and documentation skills.
• Experience providing technical assistance to diverse audiences.
• Ability to meet deadlines with a high degree of accuracy.
• Excellent written, verbal and presentation skills, including the ability to communicate complex requirements clearly to diverse audiences.
• Strong emotional intelligence, adaptive, resilient, and regularly expects and receives feedback.
• Independent judgment and decision-making.
• Ability to take action to learn and grow
• Ability to take action to meet the needs of others

Preferred/Desired Qualifications:

• Knowledge of the Benefits Verification System (BVS).
• Knowledge of data privacy and confidentiality, particularly when working with personally identifiable information and systems containing protected or sensitive data.
• Experience with records management, including following the Washington State Public Records Act and following retention schedules.
• Experience with user access, account management, records management or similar administrative processes.
• Experience developing and maintaining procedures, checklists, user guides, training materials or other program resources.
• Experience managing multiple requests, records and deadlines.
• Experience working across teams to share customer feedback, challenges and experience and developing solutions.
• Experience working with state or local government program compliance activities.
• Experience working with homeless housing programs, human services or other publicly funded programs.
• Committed to continuous quality improvement.

To be considered for this position, the following are needed:

• A complete and detailed online application.
• A cover letter (enter online).
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email:[email protected]v- please reference the job number in your message.

Supplemental Information

Work from Anywhere in Washington State This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at [email protected].

Our Commitment to Equal Opportunity The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at [email protected]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.

More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information . Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

In the space below, please write a formal cover letter describing your interest and how you meet the specific qualifications for this position.

02

How many years of post-high school equivalent formal education (including college-level coursework, technical and/or vocational education, and/or certification programs.) involving data management, public administration or related field do you have?

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• More than 5 years but less than 6 years
• 6 or more years

03

How many years of professional experience do you have working with program requirements, policies and procedures while managing data in Excel, SmartSheets or other data management tools and providing technical assistance to customers on completing process and forms?

• Less than 1 year of experience
• More than 1 year of experience but less than 2 years of experience
• More than 2 years of experience but less than 3 years of experience
• More than 3 years of experience but less than 4 years of experience
• More than 4 years of experience but less than 5 years of experience
• More than 5 years of experience but less than 6 years of experience
• 6 or more years of experience

04

Does the years of experience indicated above include a minimum of two years of experience involving at least three of the following areas:

• Experience communicating information to diverse audiences, both in writing and in live and recorded presentations.
• Customer engagement and providing technical assistance, or one to one guidance to customers with different levels of knowledge and experience.
• Experience working with program requirements, policies, procedures and compliance related processes.
• Experience reviewing requests and supporting documentation and determining whether required information has been provided.
• Experiencing maintaining accurate records and managing data in Excel, SmartSheets or other data management tools.
• Yes
• No

05

If you indicated you have experience noted above, please explain how, where and when you gained this knowledge and experience (must also be reflected in the work experience of your application). If you answered no, please type N/A in the text box below.]

06

Please describe how you meet the Required Position Competencies. If you do not, please type N/A in the text box below.

07

Please describe how you meet the Desired Qualifications. If you do not, please type N/A in the text box below.

08

As a condition of employment, I understand and agree that I must reside in the state of Washington prior to or on the first day of state employment.

• Yes
• No

09

Are you a current or former employee of the state of Washington?

• Yes
• No

10

Please select the option below that best indicates where you heard about this job opportunity.

• www.careers.wa.gov
• Aggregate job search website (Indeed.com, Simplyhired.com)
• Department of Commerce website
• Department of Commerce employee
• Social Media (LinkedIn, Facebook, Twitter)

11

If you answered yes to the question above, what is the agency you are currently or formerly with? If you answered no, please type N/A.

• Required Question