Bereavement Administrator

Job description - summary

Enjoy helping customers and building new skills?

If you're looking to gain valuable customer service and administration experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you.

On behalf of Nationwide, AMS is seeking an Administrator for a 6-month contract as a Bereavement Administrator, based at Nationwide House, Pipers Way, Swindon SN3 1TX.

We're offering a £14.29 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am to 5pm.

Job description - the role

What you’ll be doing

Working within our Bereavement Department, you’ll play an important role in supporting families during what can be a particularly difficult time.

You’ll be responsible for managing a variety of administration tasks assigned through a central work queue. These will include:

• Processing account closures
• Making payments to HMRC
• Requesting and providing statements
• Liaising directly with family members and solicitors

This is a role where care, accuracy and attention to detail really matter. You’ll be handling sensitive and confidential information, so it’s important that you approach every interaction with professionalism, empathy and discretion.

If you’re organised, compassionate and take pride in delivering a high standard of work, this could be a rewarding opportunity to make a genuine difference to our customers and their families.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Follow standard processes and procedures, adhering to company policy
• Manage a high workload on a daily basis
• Ensure compliance
• Work towards maintaining high performance with a combination of productivity and quality
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department to complete multiple requests for customers
• Attention to detail and data accuracy is essential
• Make outbound calls to customers to discuss process requirements and procedures – This will involve showing empathy

About the client

What’s on offer?

• Working schedule: Monday – Friday 9am -5pm
• Hourly rate: £14.29 per hour
• Start date: ASAP
• Total hours: 35 hours per week
• Contract length: 6 Months
• Hybrid working
• Office location: Swindon

Job Reference: AMSCWS01247