Bertucci's- AM

At Bertucci's, we are truly passionate about being restaurant people. We have high standards and a joyful passion for hospitality that is the heart of our success. We call it being “Guest Obsessed”. Your excitement and dedication to our team will be the foundation of our relationship. We aim to provide you with an opportunity to progress as far as your hard work and passion will allow. Your commitment to being Guest Obsessed; one meal, one guest at a time, makes Bertucci’s great and is the commitment we ask of you if you join Bertucci’s. Together, we will deliver great food and great service, every time, to every one of our guests at every one of our restaurants.

At the center of every Bertucci’s, lives our brick oven. For 35 years, since our first kitchen opened in the Davis Square neighborhood of Somerville, MA, in 1981, we’ve been perfecting the art of brick oven cooking. From the beginning, we built a tradition of creating unique pizzas and pasta combinations. These recipes all share some very important things in common: they use only the freshest ingredients, and we take the time to make each by hand.

This position is responsible for managing the success of restaurants across one or more concepts. It is also responsible for developing communications materials to ensure the successful implementation and execution of all related activities and initiatives. Through leading and executing across both functions, this role has responsibility for bridging the gap between communications, training, and operational execution. Partner with Human Resources and Operations leadership to ensure restaurants and managers have the tools they need to train, develop, and communicate effectively with managers and hourly staff.

Selecting, scheduling, training, developing, mentoring, and leading a team of restaurant professionals in an assigned workgroup(s) for the front of the house operations.

• Continuously strive to develop FOH team members by giving timely, honest, and ongoing coaching through one-on-ones and performance evaluations.
• Adheres to the operational basics and standards with total commitment and passion: working with the entire service team to be accountable for maintaining proper service standards through the team service model which has been established.
• Maintaining high service and food quality standards ensuring that each shift is run efficiently while exceeding the guest expectations at every opportunity.
• Driving sales and profitability through operational excellence including liquor cost, labor cost, and all front of the house supplies.

Position Requirements:

• Must have a minimum of 2 years of experience working in an upscale or polished casual full-service restaurant with annual sales of $2.5M plus.
• Minimum of a high school diploma or GED.
• Strong passion and commitment to the guests, both internal and external.
• Must be an actively engaged manager who will commit to unlocking employee potential to drive high performance.
• Exceptional attention to detail and have the ability to hold others accountable to the high standards of exceptional service and food quality ie. Absolute Guest Satisfaction.
• Proven success working with corporate systems, methods, and processes that contribute to great execution and deliver bottom-line results.
• Stable job history which demonstrates upward career progression.
• Exceptional communication skills and fluent in English.
• Must be able to stand and walk for periods of eight to ten hours in length each shift.
• Must be able to reach, bend, balance, and transport various objects weighing up to 50lbs repeatedly during a shift.

Education and Experience:

• Bachelor’s Degree or equivalent combination of education and experience in a related field.
• 3-5 years of progressively responsible and related experience in the areas of training program writing and design, preferably in a multi-location restaurant organization.
• Experience designing and delivering training programs.
• Demonstrated excellent verbal and written communication skills, including presentation skills.
• Technical systems proficiency in Microsoft Office programs
• Graphics experience to design posters, online learning tools, and training materials
• Mature, professional presence and demeanor, and the ability to lead as a role model.

Other:

• Up to 30% travel by car and/or plane