BEST WESTERN PLUS FRONT DESK AGENT

Job Overview

Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they walk through our doors. In this vital role, you will serve as the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your proactive approach and hospitality expertise will foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hotel management skills while working in a vibrant, guest-focused setting.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and efficient check-in/check-out procedures
• Manage reservations using property management systems (PMS) such as OPERA or similar platforms, including modifications and cancellations
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest inquiries and resolve issues promptly through excellent customer service problem-solving skills
• Maintain accurate records of guest information, billing details, and special requests with attention to detail
• Communicate effectively via phone and in person, demonstrating proper phone etiquette and professional client communication
• Assist with night audit procedures to ensure financial accuracy and operational readiness overnight
• Follow hotel emergency procedures to ensure safety and security for guests and staff at all times
• Collaborate with team members to uphold high standards of guest relations and hospitality management

Qualifications

• Proven experience in hotel front desk operations or hospitality management preferred
• Strong customer service skills with the ability to handle diverse guest needs confidently
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is essential
• Knowledge of hotel emergency procedures and guest safety protocols is a plus
• Excellent communication skills, including phone etiquette and client interaction expertise
• Previous resort or hotel experience, especially in a fast-paced environment, is advantageous
• Ability to problem-solve quickly and professionally in various guest service scenarios
• Flexibility to work various shifts, including nights, weekends, and holidays as needed

Embark on a rewarding career where your hospitality talents shine! We’re dedicated to supporting your growth while delivering outstanding service that keeps guests coming back.

Pay: $17.13 - $17.50 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person