BEV CUSTOMER EXPERIENCE EXECUTIVE

Experience Concierge

Veer Mahindra | BEV Business
Locations: Kannur and Kanhangad
Job type: Full-time, on-site | Vacancies: 2
One position at each location
Preferred experience: 2+ years in customer-facing work
Reports to: CRM and Customer Lifecycle Manager

About the opportunity

Be the first personal point of contact for customers exploring Veer’s electric vehicles. Your role is to understand their needs, explain the next steps clearly and arrange a convenient, well-prepared driving experience.

Your responsibilities

• Respond to assigned digital, telephone and event enquiries.
• Understand vehicle interests, intended use, purchase timing and appointment preferences.
• Explain approved product information and the buying process clearly.
• Arrange showroom visits, private drives and relevant ownership consultations.
• Coordinate appointments with sales advisors and test-drive teams.
• Send confirmations and reminders through approved channels.
• Maintain accurate conversation notes and agreed next actions.
• Follow up after appointments and hand over qualified opportunities.
• Escalate technical, charging, finance or service questions to trained specialists.

What you should bring

• Clear, confident Malayalam and English communication.
• Experience in customer service, hospitality, premium retail or automotive sales support.
• Strong listening skills, professional telephone etiquette and attention to detail.
• Confidence using CRM systems and digital communication tools.
• Interest in electric vehicles and willingness to learn.
• Ability to support a customer without pressure or unsupported promises.

How success will be measured

Response quality, complete records, appointment attendance, follow-up reliability and customer feedback.

Apply through Indeed with your CV and preferred location: Kannur or Kanhangad.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person