Beverage & Bar Manager

As a Beverage & Bar Manager, you will oversee the daily operations of the hotel’s bars and beverage outlets, ensuring exceptional guest service, high beverage standards, efficient operations, and a consistently premium five-star experience. You will lead and develop the beverage team, manage outlet performance, control costs, and work closely with other hotel departments to maximize guest satisfaction and revenue.

Key Responsibilities

• Manage the daily operations of all hotel bars and beverage outlets, ensuring smooth, efficient, and guest-focused service.

• Maintain high standards of beverage quality, presentation, cleanliness, ambience, and service in line with five-star hotel standards.

• Welcome and engage with VIP, repeat, and high-profile guests, providing personalized service and responding promptly to their preferences.

• Oversee cocktail, spirits, wine, beer, non-alcoholic beverage, and specialty drink services.

• Ensure beverages are prepared and served according to established recipes, portion controls, presentation standards, and quality guidelines.

• Lead, coach, train, and motivate the bar team to deliver professional and knowledgeable service.

• Prepare staff schedules, allocate duties, and ensure appropriate staffing levels based on occupancy, business levels, and events.

• Conduct daily briefings and communicate VIP arrivals, guest preferences, promotions, events, and operational updates.

• Monitor guest feedback and handle complaints professionally, ensuring effective service recovery where required.

• Coordinate with Front Office, Guest Relations, F&B, Culinary, Events, Sales, and other departments to ensure seamless guest experiences.

• Monitor beverage inventory, stock levels, storage, equipment, glassware, and operating supplies.

• Conduct regular stock counts and ensure proper receiving, storage, requisition, and control of beverage products.

• Monitor beverage costs, wastage, breakage, portion control, and product usage to achieve departmental targets.

• Assist in developing beverage menus, signature cocktails, promotions, seasonal concepts, and revenue-generating initiatives.

• Monitor outlet revenue, beverage sales, average spend, expenses, and other key performance indicators.

• Ensure compliance with food safety, hygiene, health and safety, security, responsible alcohol service, and hotel operating procedures.

• Maintain high standards of bar cleanliness, equipment condition, outlet presentation, lighting, music, and overall ambience.

• Maintain accurate inventory records, reports, wastage records, sales reports, and operational documentation.

• Conduct regular quality inspections and ensure compliance with hotel and brand standards.

• Support VIP functions, private events, weddings, banquets, and other hotel activities requiring beverage service.

• Stay updated on beverage trends, mixology, wines, spirits, and new products to continuously enhance the guest experience.

• Assist the EAM - Food & Beverage with budgeting, forecasting, audits, training, and other operational activities.

Qualifications

• Diploma/Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.

• Minimum 3–5 years of relevant bar and beverage experience, preferably in a five-star or luxury hotel environment, with managerial or supervisory experience.

• Strong knowledge of bar operations, mixology, cocktails, wines, spirits, beverage service, and luxury hospitality standards.

• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.

• Guest-focused with a passion for delivering personalized and memorable beverage experiences.

• Good understanding of beverage costing, pricing, inventory control, wastage, purchasing, payroll, and departmental budgets.

• Knowledge of current beverage trends, premium spirits, wines, cocktails, and bar concepts is an advantage.

• Proficient in Microsoft Office; experience with hotel POS and inventory systems is preferred.

• Professional grooming, positive attitude, and ability to work effectively in a fast-paced five-star hotel environment.

• Strong command of English; additional languages are an advantage.

• Relevant wine, spirits, or mixology certification is an advantage.

• Willing to work shifts, evenings, weekends, public holidays, and flexible hours according to operational requirements.