Beverage Manager

Essential Duties and Responsibilities

Guest Service & Luxury Standards

-      Deliver exceptional and personalized guest experiences that reflect the hotel's luxury service standards and brand expectations, LQA, Forbes and Rosewood

-      Act as a visible leader in guest-facing operations, ensuring a welcoming and engaging atmosphere across all beverage venues.

-      Address and resolve guest concerns, complaints, and service recovery situations promptly and professionally.

-      Ensure consistent execution of high standards for beverage presentation, service delivery, cleanliness, and hospitality.

-      Develop and maintain premium wine lists, beverage menus, and cocktail programs that enhance the guest experience and support business objectives.

-      Collaborate with the Director of Food & Beverage to create innovative beverage promotions, events, activations, and guest engagement initiatives.

-      Assist with the selection and coordination of entertainment offerings that complement the property's beverage and social experiences.

-      Maintain strong product knowledge and industry awareness to provide expert recommendations and elevate guest satisfaction.

-      Act as a role model by demonstrating professionalism, luxury service behaviors, and commitment to excellence.

Food & Beverage Operations

-      Oversee the day-to-day beverage operations of bars, lounges, wine service, beach service, and assigned dining outlets.

-      Ensure adequate management coverage and floor supervision across all outlets to support seamless operations and exceptional service delivery.

-      Manage beverage inventory levels through accurate forecasting, ordering, receiving, storage, and stock rotation procedures.

-      Estimate and order beverages, wines, spirits, mixers, supplies, and related operating equipment to meet operational requirements.

-      Establish, implement, and monitor beverage control procedures to minimize waste, prevent losses, and maximize profitability.

-      Maintain responsibility for beverage cost performance, inventory accuracy, and operational efficiency.

-      Monitor product quality, beverage preparation standards, and service consistency across all outlets.

-      Coordinate with external suppliers and vendors to ensure timely delivery of products and services while maintaining quality and contractual standards.

-      Partner with the Director of Engineering regarding maintenance issues, equipment requirements, damaged property, and preparation for upcoming events.

-      Ensure operational readiness for all special events, functions, and seasonal initiatives.

Team Support & Leadership

-      Lead, motivate, and develop supervisors and associates members across Wine Service, Bar Operations, and assigned Food & Beverage outlets.

-      Foster a positive, inclusive, and performance-oriented work environment that promotes teamwork, accountability, and service excellence.

-      Identify team development opportunities and provide ongoing coaching, mentoring, and skills training.

-      Conduct regular performance evaluations and create development plans to support individual and team growth.

-      Oversee recruitment activities including interviewing, hiring, onboarding, and training of beverage team members.

-      Plan, assign, direct, and monitor work to ensure operational effectiveness and achievement of departmental objectives.

-      Manage associate relations matters, including performance management, recognition, counseling, corrective action, and conflict resolution.

-      Schedule staffing levels according to occupancy forecasts, business volumes, special events, and operational needs.

-      Ensure all team members are trained in luxury service standards, beverage knowledge, safety procedures, and responsible alcohol service practices.

-      Promote a culture of continuous improvement and operational excellence across all beverage operations.

Administrative & Financial Responsibilities

-      Develop departmental goals, action plans, and performance objectives aligned with broader Food & Beverage and hotel business strategies.

-      Monitor and analyze beverage sales, labor costs, inventory variances, and key performance indicators to support profitability goals.

-      Maintain daily inventory records and conduct regular stock counts to ensure inventory accuracy and control.

-      Prepare forecasts, reports, schedules, and operational documentation as required.

-      Manage beverage purchasing processes and supplier relationships to ensure cost-effective procurement.

-      Support budget preparation and monitor departmental expenses to achieve financial targets.

-      Implement strategies to drive beverage revenue growth while maintaining cost controls and operational efficiencies.

-      Ensure compliance with company policies, local liquor licensing requirements, health and safety regulations, and occupational standards.

-      Conduct regular inspections of beverage outlets and work environments to ensure legal compliance and operational standards are consistently maintained.

-      Investigate operational issues and implement corrective actions to improve service quality, productivity, and financial performance.

-      Maintain accurate records and documentation related to inventory, compliance, staffing, and operational activities.

Qualifications & Experience

Education

-      Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Business Administration, or a related field preferred.

-      Professional certifications in Wine, Spirits, Beverage Management, or Sommelier studies are considered an asset (WSET, Court of Master Sommeliers, CMS, or equivalent).

-      Food Safety, HACCP, Responsible Service of Alcohol, and Occupational Health & Safety certifications preferred.

Experience

-      Minimum 5-7 years of progressive Food & Beverage leadership experience, with at least 2-3 years in a Beverage Manager, Bar Manager, Assistant Food & Beverage Manager, or similar management role.

-      Experience in a luxury hotel, high-end resort, or upscale restaurant environment required.

-      Proven experience managing multiple beverage outlets and service teams in a fast-paced, guest-focused environment.

-      Strong knowledge of wines, spirits, cocktails, beverage trends, and beverage program development.

-      Demonstrated experience in inventory management, beverage cost control, purchasing, forecasting, and budget management.

-      Experience developing beverage menus, wine lists, promotions, and revenue-generating initiatives.

-      Proven ability to recruit, train, coach, and develop high-performing teams.

-      Experience managing employee performance, scheduling, labor costs, and workforce planning.

-      Familiarity with POS systems, inventory management software, and Microsoft Office applications.